Patient Experience Coordinator

Job Description

Company Description

CARE Plastic Surgery offers a full spectrum of cosmetic surgery, award-winning skincare and advanced non-surgical treatments at our skinCARE MedSpa. Led by Dr. Brian Coan, a double board-certified, nationally recognized plastic surgeon with over a decade of experience, our practice is dedicated to providing the highest standard of care with natural-looking, long-lasting results. Located in the heart of Cary, North Carolina, our modern facility features an AAAA-SF-certified surgical center and a cutting-edge medical spa. We combine expertise, artistry and compassionate care to help every patient look and feel their best.

Why Join Us

At CARE Plastic Surgery, we’re committed to nurturing talent and fostering a supportive environment where team members can thrive. You’ll join a team dedicated to excellence, continuous learning and providing the highest level of patient care. We offer competitive compensation, opportunities for professional growth and the chance to make a meaningful impact in people’s lives every day.

Position Overview

The Patient Experience Coordinator plays a crucial role making a positive first impression of CARE Plastic Surgery. This full-time, on-site role is responsible for managing appointment scheduling, front desk reception and phone etiquette while ensuring an exceptional experience for every patient from their first contact through follow-up. This position combines administrative duties with customer service and sales responsibilities to promote MedSpa services, skinCARE Club membership and medical grade skincare products. The ideal candidate is poised, energetic, and eager to learn - passionate about helping individuals look and feel their best while delivering white-glove service in a fast-paced environment.

Key Responsibilities

• Patient Interaction :  Answer and screen incoming calls professionally, direct calls appropriately, and greet patients with a welcoming attitude.
• Appointment Management :  Schedule appointments in person, online, by text, or phone call, optimizing provider time and treatment room utilization.
• Patient Experience :  Ensure a pleasant waiting room experience, maintain cleanliness in all patient-facing areas, and manage check-in / check-out processes.
• Record Keeping :  Maintain and update accurate patient records, confirm appointments through various communication channels, and obtain patient reviews.
• Product & Service Knowledge :  Conduct regular product inventories, stay informed on all CARE marketing initiatives and promotions, and educate clients on services and products.
• Membership Promotion :  Educate and enroll new members in our skinCARE club through the promotion and sale of memberships.
• Administrative Tasks :   Complete start-of-day and end-of-day tasks, support marketing initiatives, and identify areas for process improvement.
• Lead Management :   Reach out to MedSpa leads, convert them to appointments, and promote appropriate services such as injectables, lasers, and surgical options.

Qualifications & Skills

Exceptional customer service and communication skills (verbal and written)

Strong phone etiquette and organizational skills with the ability to multitask in a busy environment

Comfortable using medical terminology to address patient inquiries and explain procedures

Proficient with technology; experience with EMR systems is a plus

High standards for detail, accuracy and professionalism

Prior customer service and sales experience preferred

Previous experience in a MedSpa, plastic surgery practice or healthcare setting strongly preferred

Associate degree preferred; high school diploma plus relevant training or work experience in healthcare administration or a related field accepted

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Employee discount

Full-Time Position

Pay : $19.00 – $21.00 per hour (based on experience)