Sprinkler Service Technician

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment / system malfunctions.

Contact customer representative and ascertain equipment / systems problems.

Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.

These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.

Read and interpret blueprints, diagrams, submittals, specifications software / systems, programs, schematics, and operational product manuals.

Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.

Electronically complete Service Acknowledgements with proper coding and obtain customers signature.

Participate in a scheduled On-call rotation.

Perform other duties as assigned.

What we look for

Required

High School Diploma or equivalent required

Ability to follow verbal and written instructions

capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Ability to work flexible hours including weekends to meet customer requirements

Able to participate in an on-call rotation schedule

Overnight travel will be required

Demonstrate a high level of customer service

Maintain truck inventory to ensure timely response to customer needs Ability to adhere to, implement, and always follow safety guidelines and procedures.

Strong organizational skills, positive attitude, and an ability to learn quickly

Possess a valid drivers license and driving record that meets company requirements

Able to pass a pre-employment background and drug test

Must possess or (obtain after employment with JCI) current LA State Fire Marshall License

Preferred

• NICET Level II certification
• 5 years of documented experience in Fire Sprinkler / Suppression industry
• Experience in reading and interpreting blueprints, submittals, and
• operational / product manuals

HIRING HOURLY RANGE : $20-$25.96 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https : / / jobs.johnsoncontrols.com / about-us

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