Sales Executive - Attractions

Sales And Marketing Position

Acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Candidate Profile

Education and Experience Required : High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred : Large group sales experience.

Core Work Activities

Managing Sales Activities

• Achieve group revenue goals by responding to incoming group / catering opportunities for the property that are within the pre-defined peak room parameters.
• Understands the overall market and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Achieve group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
• Partners with Area Sales to identify new group / catering business and achieve personal and property revenue goals.
• Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.
• Develops group sales revenue and operation budgets, and provides forecasting reports.
• Works with the management team to create and implement a group sales / marketing plan addressing revenue, customers, and market.
• Assists with selling, implementation, and follow-through of group sales promotions.
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product, service levels, and overall satisfaction.
• Provides accurate, complete, and effective turnover to Event Management.
• Executes and supports Marriotts Customer Service Standards and hotels Brand Standards.
• Conducts site inspections, as required.
• Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
• Executes and supports the operational aspects of business booked.
• Participates in and practices daily service basics of the brand.
• Verifies that the property implements a seamless turnover from sales to operations.
• Monitors the effective resolution of guest issues.
• Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment.
• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hoteloffering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.