Customer Service Specialist - Healthcare Scheduling | TX

XACT Full time

Customer Service Specialist - Healthcare Scheduling TX

Remote Job Posted on 02 / 02 / 2022

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Industry Customer Service Job Description

This is a remote position.

We are looking for energetic individuals that have an interest in providing our clients patients with excellent customer service from your secured home office who want to help schedule healthcare appointments.

XACT@Home is only available in FL, GA, NC, ME, TX at this time. Please check back later for availability in your state. ?

Requirements

• Must speak English fluently.
• Be able to type 40 words per minute or greater;
• Have a high speed DSL or cable connection, rated 5 MB down, 384k up (minimum), 10+ MB down and 512k up (preferred)
• A dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space.
• A personal computer running Windows 10 with 4 GB of RAM and 2.0 GHZ processor (minimum), 4GB of RAM and Dual Core Processor (recommended).
• A 19? flat panel monitor (minimum), multiple displays recommended and preferred.
• A webcam, for training, compliance and collaboration purposes.
• Wired networking connection (wireless is not permitted).
• Laptops are not eligible for the work-at-home agent program.
• You will be required to submit visual proof of your work-at-home environment by providing pictures of your workspace. Your workspace must be a dedicated working environment with a lockable door that is used exclusively by you.
• An approved-brand USB headset for VOIP.
• Hired agents will be responsible for purchasing a brand recommended USB headset (a list is available from recruitment), approximate price is $40.
• Must be able to sit for extended periods of time in a chair.

Benefits

Everyone needs time to relax and enjoy life. At XACT, were firm believers in a work-life balance. Our PTO (paid time off) program allows team members to earn paid time off that they can use to enjoy life outside of the office.

Although were open 24 hours a day, we believe in flexible scheduling that allows your work to become an integrated part of your life.

Set schedules, split shifts and on-demand shift availability are some of the many scheduling options.

Full time team members have the option of joining a company group plan (once they meet eligibility requirements) through United Healthcare, our medical insurer.

Smile confidently! Here at XACT, we offer dental insurance through Sun Life to eligible team members. With low and high benefit offerings, youll be able to find a plan thatll make you grin.

We see you, too! Were proud to offer VSP vision insurance to eligible team members. With great coverage and savings on glasses and contacts, its plain to see why its a good choice.

In addition to standard insurance options, were also proud to provide our team members with supplemental products through Allstate, such as accident, disability and other choices.

Relax its expected! Were happy to provide our team with safe, comfortable working environments with your safety in mind. Our call centers provide employee lounges, quiet spaces and comfortable places to work.

Were just one big family here, so pull up a seat and join in. Youre an employed team member with us, not an independent contractor.

No need to worry. Whether youre sitting in our contact centers or the comfort of your home office, rest assured that were here to provide you with the tools, technology and support you need to be productive and confident.

Our team member support center is available 247 to assist you.

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Job Description

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