Dispatch – Level 2 Network Technician

Please Note : This position is for Bakersfield California only. You must live in the city.

We’re a growing IT Managed Services Provider (MSP) looking for a reliable Dispatch – Level 2 Technician to support our clients and keep operations running smoothly. You’ll be the bridge between initial support and senior engineers—handling escalated tickets, dispatching field techs, and resolving mid-level technical issues in Windows environments.

This is a hands-on role ideal for someone with 2–4 years of IT support experience who wants to grow in an MSP environment.

What You’ll Do :

• Technical Support (Level 2).
• Resolve escalated tickets involving Windows Server, Active Directory, M365, and networking issues.
• Troubleshoot connectivity, permissions, DNS / DHCP, VPNs, and firewall rules.
• Assist with Office 365 / Azure AD user management, licensing, and basic security settings.
• Support backup restores (Veeam, Datto, Windows Backup) and verify success.
• Document resolutions clearly in our PSA / ticketing system (ConnectWise, Autotask, etc.).
• Develop and maintain SOPs, troubleshooting guides, and knowledge base documentation .

Dispatch & Coordination :

Team Support :

Requirements :

Experience & Education :

Technical Skills :

Certifications :

Soft Skills & Other Requirements :

Why Join Us?

Be a part of a growing MSP that values innovation, customer success, and technical excellence. As a Dispatch / Level 2 Technician, you’ll play a key role in supporting client environments, coordinating field operations, and growing into a senior technical position.