Patient Scheduling Specialist II - Remote

Job Description

Job Description

Job Summary :

The Patient Scheduling Specialist II builds on foundational scheduling skills and handles more complex patient interactions. This role is responsible for coordinating multi-provider schedules, verifying insurance benefits, and addressing scheduling issues with greater independence. PSS II may also mentor new hires and support daily operations.

Note : This position will follow a hybrid training model during the first ninety (90) days of employment, requiring a combination of in-office and remote work. After the initial training period, the position will transition to a remote role. However, business needs may require adjustments, and team members must maintain the flexibility to report to the office when requested.

Duties / Responsibilities :

• Answer phones and greet patients courteously and respectfully.
• Schedule and reschedule appointments for consultations, procedures, and follow-ups.
• Verify and update basic patient demographic and insurance information.
• Provide appointment instructions to patients in a clear and friendly manner.
• Maintain accurate and confidential patient records in the scheduling system.
• Communicate schedule updates with clinics and other departments as needed.
• Participate in initial training and ongoing development sessions.
• Meet basic productivity expectations for call handling and documentation.
• Coordinate appointments across multiple physicians and departments.
• Provide insurance verification and preliminary benefit information.
• Create accurate price estimates and communicate them to patients.
• Troubleshoot and resolve basic scheduling conflicts or escalations.
• Assist with onboarding and mentoring of new staff.
• Monitor schedules for efficiency and proactively address gaps or overlaps.
• Contribute to process improvement by identifying workflow issues.
• Meet or exceed performance benchmarks in accuracy and productivity.

Qualifications :

Physical Requirements :