L2 Desktop Support Engineer

Overview

Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.

Physically fit to walk through large areas. Ability to work after hours and weekends if necessary or required by the customer. Knowledge using ServiceNow as the ticketing tool.

Responsibilities

• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
• Analyze, resolve, respond to, and document end user inquiries.
• Install desktop / Laptop, printers / scanners, and other peripheral software using approved tools.
• Troubleshoot operating system issues and LAN / WAN connection issues.
• Update tickets with accurate and timely records of work performed, and resolution detail.
• Maintain and contribute to a knowledge base.
• Coordinate hardware warranty repair.
• Perform inventory management activities as required in coordination with asset management and other corporate groups.
• Escalate to 3rd party vendors when necessary.
• Raise and coordinate problem management issues.

Base Salary Range : $50,000 - $60,000 per annum.

Benefits

TCS Employee Benefits Summary

Qualifications

Qualifications : BACHELOR OF COMPUTER SCIENCE

Details

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