Desktop Support

Overview

POSITION SUMMARY : Primary duty is to provide an excellent customer experience, with immediate and precise support on all technical issues related to laptops, desktops, and mobile devices. Provides support for software, hardware and networking for desktops, laptops and mobile devices. Installs software on computers. Installs or replaces computer hardware and peripherals (i.e., computers, mobile devices and printers). Performs initial troubleshooting on computer-related equipment and arranges for additional support as needed. Conducts routine maintenance on computers and peripherals. Participates in planning and implementation of computer upgrades, enhancements and expansions. Provides support by identifying, investigating and researching customer questions and problems. Repairs hardware or coordinates the repair of hardware devices. Provides training and follow-up as appropriate. Logs activities within a ticketing system for tracking. Schedules and provides training sessions to meet customer needs. Maintains inventory of computer hardware and software. Works collaboratively with department technical liaisons to resolve customer issues. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures up-to-date support and troubleshooting information is available for customers to reference. Ensures customer satisfaction throughout the service delivery transaction. Performs other duties as assigned.

Responsibilities

• Provide an excellent customer experience with immediate and precise technical support for laptops, desktops and mobile devices.
• Support software, hardware and networking for desktops, laptops and mobile devices.
• Install software on computers and install or replace computer hardware and peripherals.
• Perform initial troubleshooting and arrange for additional support as needed.
• Conduct routine maintenance on computers and peripherals.
• Participate in planning and implementation of computer upgrades, enhancements and expansions.
• Investigate and research customer questions and problems to provide solutions.
• Repair hardware or coordinate hardware repairs.
• Provide training and follow-up as appropriate.
• Log activities in the ticketing system for tracking and reporting.
• Schedule and conduct training sessions to meet customer needs.
• Maintain inventory of computer hardware and software.
• Collaborate with department technical liaisons to resolve issues.
• Provide follow-up on problems or escalation.
• Maintain professionalism in actions, demeanor and dress.
• Ensure up-to-date support and troubleshooting information is available for customers.
• Ensure customer satisfaction throughout service delivery.
• Perform other duties as assigned.

Qualifications

Pay and Benefits

The pay range for this position is $25.00-$32.00 / hr.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to plan terms.

Workplace

This is a fully onsite position in Bolingbrook, IL

Application Deadline

This position is anticipated to close on Oct 17, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company and an equal opportunity employer. We consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.

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