Level 3 IT Technician

Job Description

Job Description

Salary : $85,000-$100,000 annually

Level 3 IT Technician

About Us :

Digacore Consulting is a technology consulting firm offering Managed IT Support Service to our clients. We are hiring for a full-time L3 Helpdesk Technician to join our growing and talented team. Digacore offers the highest standard in customer service and technical solutions to optimize our client's business goals. We maintain a positive and supportive working environment with a strong focus on team orientation and individual professional growth, inspiring innovation.

About the Role :

We are seeking a highly skilled and motivated individual to join our team as an L3 Helpdesk Technician. In this role, you will provide advanced technical support, troubleshoot and resolve complex server and networking issues. The ideal candidate should possess exceptional technical knowledge, troubleshooting skills, and excellent communication abilities.

Primary Responsibilities :

• Provide advanced technical support for escalated and complex issues.
• Handle escalations from both the L1 and L2 teams.
• Configure and manage DNS records, troubleshoot server issues, and work with Group Policy Objects (GPO) and Active Directory (AD).
• Set up shares on File Systems (FS) or SharePoint and establish correct permissions.
• Utilize firewall knowledge to enhance security measures.
• Demonstrate strong networking skills, including troubleshooting and optimizing network performance.
• Understand Wi-Fi technology and troubleshoot related issues.
• Apply extensive server troubleshooting skills to resolve intricate problems.
• Implement scripting and automation using languages like PowerShell to streamline routine tasks.

Technology Stack :

Job Qualifications :

Benefits Offered :

We are an Equal Opportunity Employer!