COMMERCE PROGRAM SUPERVISOR / EXPERT

Commerce Program Supervisor / Expert

The Commerce Program Supervisor / Expert position is responsible for managing the Claims Review Supervisor / Experts who supervise the Program Eligibility Specialists answering claimant and employer questions on the UI Benefits Hotline. This position will review call statistics to ensure staff are performing their duties correctly and to report any anomalies to UI Administration. This requires a high level of accountability to make sure any deficiencies are discovered and resolved in a timely manner so that the staff follows state and federal regulations and agency policies. Success in this position depends on strong communication skills to effectively engage with staff, claimants, employers, Reemployment Administration, and other UI units - including UI Claims Processing, UI Intake and Support, and UI Correspondence - with a focus on efficiency in protecting the integrity of the trust fund. Any inquiries or complaints regarding the UI Benefits Hotline staff will be handled by this position. This would include extracting and listening to specific calls related to any complaints. This position requires extensive knowledge of UI to field questions from the supervisors as well as other staff claimants, employers and others. This position requires on-site employment with no remote or hybrid options available.

Education and Professional Work Experience

Minimum Qualifications :

• Bachelor's degree in Business Administration, Public Administration, Economics, Finance, or a related field.
• Minimum of 6 years of experience in program coordination, project management, economic development, or a similar role is essential.
• Proven experience in managing large-scale, multi-participant commerce projects, including budget oversight, performance measurement, and regulatory compliance.
• Experience working in environments that require high-level strategic planning and community engagement is essential.

Preferred Qualification :

Knowledge, Skills, and Abilities :

Job Responsibilities and Expected Results :

Position Information :

Job Series : Program Operations Commerce Programs

Classification : Commerce Program Supervisor / Expert

Class Code : PCO04P

Pay Grade : SGS08

Salary Range : $63,086 $93,367

Job Summary :

The Commerce Program Supervisor / Expert is a senior-level role accountable for the design, implementation, and strategic oversight of commerce programs that drive economic growth and community development. This role requires an individual who can work as a subject matter expert, bridging policy, business interests, and community needs to craft and execute initiatives that stimulate commerce, improve market engagement, and ensure sustainable development. The supervisor / expert serves as the linchpin in aligning efforts, managing extensive budgets, and delivering measurable improvements across commerce-related initiatives.

Primary Responsibilities :

Knowledge and Skills :

Minimum Qualifications :

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure / Certifications :

N / A

Other Job Related Education and / or Experience May Be Substituted for All or Part of These Basic Requirements, Except for Certification or Licensure Requirements, Upon Approval of the Qualifications Review Committee.

Nearest Major Market : Little Rock