Front of House
Job Description
Job Description
Description :
The Front of House Position at Tropical Grille is responsible for providing fast and friendly service to our guests while ensuring order accuracy and food quality.
Responsibilities
- Responsible for greeting customers and providing excellent customer service
- Responsible for maintaining friendly / positive attitude
- Responsible for thorough menu knowledge
- Responsible for accurate order taking and cash handling
- Responsible for preparing food accurately and maintaining food quality, consistency, and freshness
- Responsible for proper food portioning with use of designated utensils
- Responsible for checking all orders for accuracy and bagging to go orders
- Responsible for stocking and cleaning assigned stations, as well as bathrooms, dining room, and lobby
- Responsible for maintaining and cleaning equipment
- Responsible for setting up dining room, line, and drive thru areas before open
- Responsible for closing dining room, line, and drive thru areas, including following proper procedures for cooling hot foods for use the next day
Environment
- Setup and maintain sanitation buckets
- Responsible for maintaining time and temperature logs
- Fully clean and sanitize workstation, dining room, and restrooms as appropriate
Policy Adherence
- FOH position is responsible for adherence to all guidelines and procedures set forth by Tropical Grille, including but not limited to :
- Adherence to DHEC and Tropical Grille rules and regulations
- Adherence to Tropical Grille Recipes
- Communicating with management if help is needed
- Ensure proper rotation and labeling of food, FIFO
- Any additional tasks assigned or asked by them of management
Requirements :
Skills and Competencies
- Sense Urgency and Speed
- Multi-tasking skills
- Organization
- Menu Knowledge
- Attention to Detail
- Ability to upsell
- Ability to stand for long periods of time and lift 15-20lbs
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