Service Writer

ASCO Equipment has a career opportunity for a Service Writer in Austin / Manor, Texas . Experience with heavy equipment is preferred, however automotive industry experience may translate.   Service Writers directly engage with customers, service technicians, and other departments to coordinate / schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities :

• Positively take ownership of customer experience
• Manage work orders : open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on : work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

Requirements

2+ years of experience as a heavy equipment service technician or service writer

Ability to work in a fast paced / high volume dealership

Detail oriented, time management, and teamwork skills

Excellent customer service and communication skills

Proficient computer skills, and experience with G-Suite & other service programs

A personal dedication to work safety and accountability

Benefits

Why Join Team ASCO?

Compensation & Benefits :

100% paid health insurance, 401(k) + profit sharing, and paid holidays

Paid Training & Advancement Opportunities

Unique Perks :

ASCO Children’s Education Program : Financial assistance for employees' children pursuing higher education

Our Core Values :

Honor God

Develop People

Pursue Excellence

Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple : To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.