GA DHS - SHINES Help Desk Support Analyst

Overview :

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.

Position : GA DHS - SHINES Help Desk Support Analyst

Location : Atlanta, GA 30334

Duration : 6+ Months

Job Type : Contract

Work Type : Remote

Job Description :

Qualifications and Education Requirements

• Bachelor's degree in related field AND Five (5) years of experience in Information Technology help desk support to work with child welfare staff to provide technical and non-technical / application support.
• Requires good troubleshooting & problem-solving skills.
• Must have strong communication & customer service skills with excellent phone presence.
• Must be dependable, accountable, quick learner with a good technical aptitude.
• Must be detailed oriented for note taking within ticketing system.

Job Duties

Preferred Qualifications

TekWissen® Group is an equal opportunity employer supporting workforce diversity.