Director - Enterprise Data Governance & Management - Incident Response

Director of Data Incident Reporting & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience, develop new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Role Description :

The Director of Data Incident Reporting & Management will lead a team responsible for executing and enhancing the firm's enterprise-wide data issue and incident management framework. The Director will focus on the effective identification, documentation, remediation, and reporting of data-related issues and incidents across the organization. The Director will ensure alignment with policies and enterprise risk standards while fostering cross-functional collaboration and driving operational excellence.

Key responsibilities include :

• Lead a team responsible for the day-to-day operations of the data incident management program, ensuring adherence to established standards, procedures, and SLAs.
• Oversee the identification, documentation, and root cause analysis of data incidents across the data lifecycle.
• Manage and maintain a detailed taxonomy of data incidents, ensuring appropriate mapping to risk categories and data lifecycle stages.
• Monitor the status and resolution of data incidents, ensuring effective remediation actions and timely closure in coordination with accountable stakeholders.
• Partner with business unit data offices, risk, compliance, and audit teams to support transparent issue tracking and resolution.
• Contribute to the definition and refinement of key performance indicators (KPIs), key risk indicators (KRIs), and reporting metrics across data management activities.
• Support the automation and enhancement of incident reporting through use of BI tools such as Tableau, Power BI, or similar platforms.
• Review and challenge the quality and completeness of corrective action plans for high-risk data incidents.
• Prepare regular reports and dashboards to provide leadership with insights into trends, emerging risks, and program health across data management activities.
• Collaborate with business partners and across the team to document root cause / impact of KRIs / KPIs.
• Coach and develop team members, foster a high-performance culture and ensure professional growth within the team.

Qualifications

Minimum of 7 years of experience in data governance, risk management, incident management, or a related function, preferably within financial services. Demonstrated expertise in operationalizing incident management programs or similar risk functions. Working knowledge of data governance and compliance frameworks, including their application to large, complex organizations. Experience with tools such as ServiceNow, Tableau, Power BI, Alteryx, or equivalent required. Strong analytical skills and attention to detail, with a demonstrated ability to manage multiple concurrent priorities. Proven experience leading high-performing teams and driving results through collaboration and accountability. Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at multiple levels. The ability to bring structure to ambiguity and thrive in an unstructured, fast paced dynamic environment. Location : US Hybrid; roles to be located in New York, Phoenix, Charlotte, or Sunrise. Employment eligibility to work with American Express in the US.

Salary Range :

$144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.