Business Service Manager

Overview :

Are you passionate with determination to tackle evolving business challenges across the Coaching and Community Building Portfolio? Are you so mission-oriented that you get restless if you are not making a difference? Are you a process thinker at heart with a proven track record of promoting change while building alignment across teams? Then this role is for you!

Reporting directly to the Managing Director, Product and Design, you are responsible for building and maturing Year Up United's Coaching and Community Building portfolio of experiences (i.e. services, digital products, processes, tools, and KPIs) that drive our Coaching and Community Building business processes. You will lead functional strategic initiatives for the Coaching and Community Building, serving as a change agent for data-driven decision making and forming cross-functional autonomous teams that design, test, and implement solutions to functional problems that you've clearly defined. You will deeply understand how to balance opportunities for continuous improvement with promoting opportunities for functional transformation. You will build a culture of joy and purpose by working with UX designers and Lean process improvement experts to gather user insights and data to routinely inform your service's strategy. You will often collaborate with Subject Matter Experts and Technology leaders to envision, research, and ideate on possibilities for 'how to accomplish' the Coaching and Community Building vision. You will be responsible for working with your manager to generate annual and quarterly priorities across your service's portfolio of experiences.

This is a unique opportunity to have an impact on a mission-driven organization with ambitious goals to scale its mission and serve more talent. In keeping with Year Up United's values, the Business Service Manager will also have the opportunity to interact with students on an individual level, as a group facilitator and advocate.

Key Responsibilities :

Product Planning :

• Define and lead initiatives that transformation Year Up United's Coaching and Community Building strategy so that Year Up United can evolve its business and scale its mission
• Support operationalizing Business Service Management standards for employing industry best-practices, KPIs, process improvement, competitive analysis, internal metrics, and end-user needs
• Initiate and lead SME and functional conversations to cultivate strong relationships with leaders, build shared roadmaps, collaborate to align on goals and priorities within your service
• Serve as the portfolio Coaching and Community Building SME and decision-maker for your service's transformation teams
• Provide direction for the activities of digital agile teams by deeply collaborating with Digital Product Managers, UX Leads, instructional designers, and program designers
• Support dot-connecting between organizational impact objectives, your service, program, sales, Grads of Life, YUPRO, innovation, and technology teams to achieve functional objectives

Research, Design, and Development :

Quality Control :

Year Up United Citizen :

Sample Deliverables

Qualifications :

Salary Range : $95,000 - $140,000

#LI-Hybrid

WORKING AT YEAR UP UNITED :

Starting January 5, 2026, employees are expected to work on-site at least two days per week (Monday through Thursday dependent on job requirements). To be eligible for employment, candidates must live and work in a state (or an approved proximate state

COMPENSATION & BENEFITS :

ORGANIZATION DESCRIPTION :

Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults-no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country-a gap that Year Up United is determined and positioned to close through three interconnected strategies : providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up United's intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up United has directly served more than 40,000 young adults since its founding in 2000. Year Up United's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas / Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City / Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up United is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

COMMITMENT TO DIVERSITY :

Year Up United embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity : http : / / www.yearup.org / about-us / careers / commitment-to-diversity /

Year Up United is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.

TO APPLY :

Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.