Customer Success Manager

Customer Success Manager

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.

Our impact is global and is being recognized across the industry. Some of our recent accolades include :

• SaaS Company of the Year (2025) Global Business Tech Awards.
• Environmental Impact Award (2025) E+E Leaders Awards.
• IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
• Finalist : Platts Global Energy Awards (2024) Grid Edge category
• Finalist : Reuters Global Energy Transition Awards (2024) Technologies of Change
• Top 50 Marketing Team (2024) Voted by the public at the ICON Awards.

Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that's at home, in the office, or on the move.

We're a global team that values ownership, integrity, and innovation. You'll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren't just words. They show up in how we collaborate, how we solve, and how we grow together.

As a member of the Asia Pacific (APAC) Sales team, the Customer Success Manager will be responsible for managing existing customer engagements with a clear focus on customer retention and increasing revenue for the business via price increases and through upsell and cross sell initiatives.

The Customer Success Manager will also be responsible for building positive and trusting relationships with users, identifying and suggest solutions to facilitate better and increased use of the software and ensure existing clients are well supported and serviced throughout their journey with the product.

The Customer Success Manager will follow-up on leads and opportunities generated, meet assigned targets for profitable sales volume and strategic objectives in assigned accounts, lead solution development efforts that address customer needs, and ensure accurate documentation and communication of each phase of the sales lifecycle.

Successful candidates will be high energy, intelligent, outgoing, professional, driven and able to multi-task in a dynamic and often changing environment. Required will be humility, honesty, integrity, ability to work independently, and significant industry based knowledge.

This position works closely and collaborate with all Energy Exemplar staff but in particular :

Key Accountabilities and Duties

Establish and maintain professional relationships with existing customers.

Candidate Requirements

Skills, Knowledge and Experience :

Qualifications :

Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment processwe're here to support you in showcasing your full potential.