Customer Success Manager
About Us :
At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data.
Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets.
Equipping our clients with Drawer, we're paving the way for a more efficient and innovative manufacturing future.
Tech Crunch : CADDi raises $89 million in Series C.
Job Description :
We are seeking a dynamic and results-driven Manager of Customer Success , to join our team and champion the success of our customers.
They will work closely with the sales and marketing teams in defining and executing strategies to improve the experience of our customers and expand our market presence in the US market.
If you're a strategic thinker with a passion for customer success and are excited to be part of a growing startup, we want you on our team.
JOB RESPONSIBILITIES
- Client Onboarding : Lead the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of our products / services.
- Account Management : Develop and nurture strong relationships with key clients, serving as their primary point of contact and advocate within the company.
- Customer Engagement : Proactively engage with clients to understand their evolving needs, identify opportunities for growth, and ensure overall satisfaction.
- Issue Resolution : Collaborate with cross-functional teams to address customer concerns, troubleshoot issues, and implement effective solutions.
- Strategic Planning : Work closely with clients to develop and execute strategic plans that align with their business goals and maximize the value of our offerings.
- Renewals and Upsells : Drive customer retention through successful contract renewals and identify opportunities for upselling additional products or services.
- Feedback Collection : Systematically gather customer feedback and insights to provide valuable input for product development and improvement.
- Reporting and Analysis : Generate and analyze customer success metrics, providing regular reports to internal stakeholders and identifying areas for improvement.
Requirements
Ideal Candidate :
With these responsibilities in mind, our Ideal Candidate should possess the following attributes :
- Proven experience as a Manager of Customer Success or in a similar customer-facing preferably in a technology environment.
- Strong understanding of ABM strategies and experience in B2B sales.
- Excellent analytical, organizational, and leadership skills.
- Proficiency in CRM and sales engagement tools such as Outreach
- Strategic mindset and the ability to adapt to evolving market conditions..
- Strong communication skills and negotiation skills with ability to work effectively with all levels of staff in a collaborative team environment.
- A keen intellect, capable of advanced analytical and critical thinking, able to solve problems, and drive complex decision making.
- Person who is willing to get their hands dirty, take ownership to deliver results, do whatever it takes no matter how strategic or operational that work is.
- In-depth knowledge of sales strategies, marketing, and customer acquisition.
As the Manager of Customer Success of our fast-growing startup, you will have a significant impact on our company's success and growth trajectory.
If you are a strategic thinker, thrive on building relationships, and are passionate about ensuring customer success, we invite you to apply for the position of Manager of Customer Success at CADDi
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