Program manager Jobs in Chicago, IL

Technical Program Manager

EverPass is seeking a Technical Program Manager to fill two equally important functions: supporting our engineering and product teams as a business analyst and program coordinator, and managing our growing ecosystem of external technical partners and integrators.

This is a generalist role for someone who is organized, technically curious, and comfortable context-switching between internal team support and external partner management. On any given week, you might be writing requirements for an engineering sprint, onboarding a new integration partner, tracking down a bug with a third-party developer, or pulling together a status report for a product milestone.

Key Responsibilities

Business & Program Management (~50%)

• Partner with Product Managers and Engineering leads to document requirements, user stories, and acceptance criteria
• Own sprint and project coordination tasks maintaining backlogs, tracking milestones, and keeping stakeholders informed
• Facilitate team rituals (standups, sprint planning, retros) when needed
• Synthesize customer, partner, and internal feedback into structured product inputs
• Maintain internal documentation, runbooks, and process guides
• Build and track metrics and reporting dashboards for team and product health
• Help draft and manage SOWs, vendor agreements, and cross-functional deliverables in coordination with Legal and Operations
• Coordinate across teams Engineering, Marketing, Legal, Solutions Engineering to move projects forward and unblock dependencies

Technical Partner Management (~50%)

• Own the onboarding process for integration partners, from intake and qualification through production launch
• Evaluate partner technical capabilities and validate that integrations meet EverPass quality standards
• Provide hands-on guidance and support through sandbox, validation, and production phases
• Troubleshoot integration issues alongside partners and internal engineering teams
• Maintain active relationships with AV vendors, integrators, and third-party developers
• Track partner progress and integration status across all active engagements
• Surface recurring integration patterns and partner feedback to Product to improve APIs over time

Qualifications

• 35 years in a role that spans technical and operational work Business Analysis, Technical Program Management, Solutions Engineering, Technical Account Management, or similar
• Proven experience supporting an engineering or product team in a BA, PM, or coordination capacity
• Familiarity with APIs (REST, authentication, basic debugging) and comfort engaging with technical teams
• Experience working with external partners, vendors, or customers in a technical context
• Strong written communication able to document clearly, translate between technical and non-technical audiences, and keep projects moving
• Highly organized with the ability to manage multiple workstreams and shifting priorities
• Comfortable operating in an early-stage environment where processes are still being built

Nice-to-Have

• AV industry experience
• Experience with agile tooling (Jira, Linear, Notion, Confluence, or similar)
• Familiarity with API debugging tools (Postman, etc.)
• Basic scripting skills

Expected Compensation

The anticipated range for a new hire into this position is $135,000 - $145,000. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements.

About Us

EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.

Benefits and Perks: Competitive Compensation Medical, dental, vision, life, and long-term and short-term disability insurance Professional Development Programs Access to senior management and mentoring opportunities Employee Recognition Program Paid Parental Leave Mental Health and Recharge Days 401k Match Pre-tax Transportation Employee Assistance Program In-person and Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours

This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives EverPass forward. If you are the right person for the role you will be part of a fantastic journey in a dynamic, high-growth business. We look forward to your application.

EverPass is an equal opportunity workplace and an affirmative-action employer. We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.