Operations Supervisor - Data Center

Job Description

Job Description

If being a part of a world-class organization that operates in some of the most advanced technological environments around the world sounds like a dream job, Network Connex might be the right fit for you! You’ll be part of a team working together to solve customer problems every day, with compensation and benefits that are an investment in your career, financial future, and overall well-being.

In addition to competitive base pay, Network Connex offers a comprehensive benefits package designed to support your physical, mental, and financial health you can begin participating in our programs on the first of the month following your start date.

Join our Vanguard 401(k) plan, with immediate vesting and a generous company match to help you build long-term financial security. Our team also enjoys 10 paid company holidays, a generous PTO accrual schedule, and access to discounts on useful products and services.

The Operations Supervisor position is critically important to the success of Network Connex. It is a position created to instill the culture of the company at the field level. We will measure the Operations Supervisor’s ability to affect the outcome and create shared values through several methods. Some of the methods are concrete such as budget and profit-oriented measurements. Some others are more abstract, like customer satisfaction and the ability to motivate the people under them. The following criteria are some of the ways that he / she will be measured :

Job Duty and Responsibility

• Customer satisfaction
• Performance against the budget
• Improvement in overall gross margins
• Achieving the goals and objectives
• Evaluation of Foreman and Lead Technicians against the model
• Morale of the field
• Ability to conduct regular performance feedback with the personnel assigned to them Responsibilities
• Ensure consistency in delivery among Field Techs.
• Ensure conformance to Network Connex quality standards.
• Ensure effective use and projection of manpower.
• Develop good customer relation skills in Foremen.
• Develop budget knowledge and budget control practices.
• Enhance Foremen's abilities to recognize and procure change orders.
• Utilize project management tools to manage projects.
• Promote and teach strategic thinking.
• Ensure Foremen process paperwork correctly and efficiently.
• Establish guidelines for and promote field engineering.
• Establish project ownership among Foremen.
• Establish the value proposition of the Operations Supervisor to field personnel.
• Perform site surveys to augment the Pre-Sales Engineering Department.
• Provide project status reports to management.
• Demonstrate ability to manage and motivate personnel effectively.
• Evaluate Foremen and lead technicians and provide regular feedback on performance.

Ensure the Data Center Service line meets the goals and objectives of the company.

Qualifications :

Physical Requirements :

Education / Certifications :

EEOC- Minority / Female / Disability / Veteran

Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.