Operations Supervisor

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: We are seeking a Operations Supervisor for the National Gallery of Art.

The Operations Supervisor will work directly with the Director of Operations to help ensure operational excellence in the catering, retail, and bar departments. This individual will lead the team by example and perform tasks to enhance operational efficiency.

Principal Function:

Major Responsibility: Create an environment where exceptional service and quality, well-executed dining experiences are delivered to each guest, supporting Sodexo Live!'s goal of 100% customer satisfaction.

Essential Responsibilities:

• Perform duties according to Sodexo Live! procedure for opening and closing merchandise locations at start and close of business, for the ordering, receiving, storage, and distribution of food sales in various outlets.

• Assist in the selection and training of staff.

• Develop and implement systems to ensure accurate and timely production to effectively service guests and control food costs.

• Observe, model and coach staff on all sales, guest service and operational standards.

• Perform daily and monthly product inventories.

• Prepare labor schedules and ensure that product, supplies, and equipment are adequately stocked based on event specifications and anticipated attendance.

• Intervene in instances of guest dissatisfaction. Work diligently to resolve issues and address their concerns so that no guest leaves unhappy.

• Maintain positive, on-going communication with fellow managers; Relate information regarding guest complaints and/or feedback as well as any issues regarding inventory, equipment or facilities.

• Train and monitor staff's utilization of operational procedures for POS system and registers to efficiently process guest orders.

• Coach and support the team to be customer-focused, innovative, efficient and team-oriented in all aspects of their work

Qualifications/Skills:

• 3 years of banquet and concessions experience in a supervisory capacity

• Union Experience preferred

• Ability to physically walk approximately one-fourth (¼) of a mile and the circumference of the unit several times a day.

• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

• Employee must be able to perform repetitive motions.

• Employee must have ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Employee must be able to operate in an environment with moderate noise.

• Push and Pull equipment such as: merchandise racks, speed racks, flat beds, and wire carts the distance of up to .4 miles.

• Must be able to stand for prolonged periods of time.

• While performing the duties of this job, an employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and taste or smell.

• The employee is occasionally required to stoop, kneel, or crouch.

• Must be able to withstand moderate to high noise levels.

• Ability to multitask in an office or operations setting.

• Ability to operate a desktop computer or register terminal.

• Ability to understand written information.

Other Requirements:

• Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.

• Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.

• Ability to communicate effectively both orally and in writing.

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.