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Student Services Analyst (Welcome Center Lead)

Student Services Analyst (Welcome Center Lead)

Maricopa Community College DistrictMesa, AZ, United States
5 days ago
Job type
  • Full-time
  • Part-time
Job description

Student Services Analyst (Welcome Center Lead)

Job ID : 321908

Location : Mesa Community College

Full / Part Time : Full Time

Regular / Temporary : Regular

Hiring Salary Range

$52,525.00 - $68,282.00 / annually, DOE

Grade

114

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours : Monday - Thursday, 7am-6pm

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

Mesa Community College (MCC), which is celebrating its 60th anniversary during 2025, is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 MCCCD colleges. Learn more at mesacc.edu .

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

  • Nationwide Medical, Dental, and Vision Coverage
  • Paid Time Off : Vacation, Sick Leave, and Personal Time
  • 20 Paid Observed Holidays
  • Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
  • Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
  • Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
  • Tuition Reimbursement for employees and dependents
  • Annual Professional Development Funding
  • Flexible Work Schedules

Employee Health & Wellness Programs :

  • District-Wide Wellness Program with Workshops and Webinars
  • Monthly Health & Wellness Calendar and Newsletter
  • Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
  • Employee Assistance Program (EAP)
  • Sight-On-Site Eye Care Services
  • Mobile On-Site Mammography Screenings
  • Pre-Retirement Planning Events
  • Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

    • Job Summary

    The purpose, scope, and main function of the Student Services Analyst position is to oversee the New Student Welcome Room and front desk area, assist with admissions processes, and coordinate, execute, and monitor targeted recruitment strategies. It provides contact-centered, high-touch customer service in the modalities of admissions, recruitment, and other campus related services.

    This position supervises college recruiters and oversees the New Student Welcome Room and front desk area. The Student Services Analyst position leads efforts to recruit and admit new students through the development and implementation of integrated marketing and recruitment strategies necessary to meet the enrollment goals. It provides essential services to new and continuing students, community members, and guests in order to support the Welcome Center functions in effort to ensure student success. Represent the college's interests during high profile events and to a wide range of constituents (e.g., state legislators, community leaders and organizations, parents, and students), venues (e.g., college fairs and programs, local, state, and national conferences, and events).

    Essential Functions

    35% Program / Operation Implementation

  • Assist new and continuing students in all student services inquiries and processes related to Admissions, Registration & Record, etc.
  • Monitor and communicate with prospective students throughout the recruitment process.
  • Prepare students for admissions and onboarding processes.
  • Build and maintain relationships with university career centers.
  • Ensure a positive student experience from application to admission.
  • Establish and maintain relationships with internal and external constituents (e.g., students, parents, high school counselors, teachers, and administrators, higher education institutions, etc.) to create a pipeline for student recruitment, to showcase programs, provide pre-admission advice, and counsel relative to the recruitment and admissions processes.
  • Address general inquiries related to Admission policies and processes through phone, email, and virtual platforms.
  • Assess students' needs and interests and guide them towards suitable programs at the institution.
  • Identify and target high-potential students at colleges and universities.

    • 25% Leadership

  • Oversee and manage daily operations of the Welcome Center and ensure all inquiries, walk-ins, and appointments are handled efficiently.
  • Develop, implement, and assess strategies to enhance the student experience at the Welcome Center. Ensure a high standard of customer service in the Welcome Center through staff coaching and support.
  • Coordinate and manage all campus tour scheduling, logistics, and follow-up for individual / group visits.
  • In collaboration with administration and colleagues, develop and disseminate outreach campaigns designed to yield or onboard new students by encouraging campus visits, application submission, placement exam completion, and course registration; support efforts to guide prospective students through the admissions funnel from inquiry to enrollment.
  • Streamline communication process with prospective students and families regarding campus visit experience and advise on next steps including Testing Center and New Student Academic Advisement Center.
  • Collaborate with campus partners (Enrollment Services, Financial Aid, Student Life, etc.) to streamline onboarding processes. Communicate new policies, procedures, and practices to front-line staff and ensure consistent messaging.
  • Create and manage reports related to Welcome Center traffic, campus visits, student advisement metrics, and service outcomes.
  • Compile, analyze, and interpret student data, event outcomes, and recruitment patterns. Regularly communicate findings to senior leadership.
  • Coordinate recruitment efforts and work with leadership to develop and refine specialized recruitment initiatives.
  • Maintain, implement, and oversee a holistic recruitment yield tactical plan for recruitment.
  • Develop, implement, and administer plans, programs, and events for general and targeted student recruitment in support of organizational goals.
  • Integrate a diverse and strategic communications strategy.
  • Identify and develop partnerships for outreach to prospective students and influencers.
  • Interpret academic policies and exercise authority and independent judgment.
  • Plan, implement, and evaluate programs and processes and determine the effectiveness of markets and strategies. Exercise independent judgment and use census data and modeling tools to identify effective marketing plans and strategies to address specific populations.
  • Collaborate with internal and external stakeholders to identify targets of opportunity to attract and enroll different student populations. Participate in the assessment and evaluation of various models.
  • May attend meetings or serve on committees with the admissions stakeholders, including all staff meetings, recruitment, and outreach team meetings, customer service lead meetings, and undergraduate recruitment council meetings; may provide guidance to other admissions counselors.
  • Recommend and participate in designing and implementing overall recruiting strategy.
  • Work independently, under pressure, to prioritize assignments, and to exercise good judgment at all times.
  • Process recruiting-related expenses.
  • Stay updated with the latest developments in education policies, admission processes, and changes in scholarship programs.

    • 20% Data Tracking, Reporting and Compliance

  • Ensure compliance and follow, understand, and adhere to federal, state, District Office, and institutional regulations / laws / policies.
  • Maintain accurate, complete, and confidential student records, files, and correspondence as required by the Federal Educational Rights and Privacy Act (FERPA), accreditation agencies, school policies, and administrative regulations.
  • Monitor the compliance and reporting standards and remain abreast of district, state, and federal regulations.
  • Utilize relevant, appropriate, and approved systems to communicate and monitor student interaction and progress.
  • Use access to sensitive and / or not yet public college-related information only in the performance of the responsibilities of the position and exercise care to prevent unnecessary disclosure to others.
  • Prepare accurate reports and documentation as required and requested.
  • Ensure students equal access to MCC's curricular and co-curricular activities.
  • Remain abreast of district, state, and federal regulations.
  • Ensure students equal access to MCC's curricular and co-curricular activities.
  • Utilize CRM systems for marketing, enrollment tracking, and reporting.
  • Track, analyze and report recruitment metrics and candidate data for future planning.
  • Manage applicant tracking system entries and updates.
  • Utilize relevant, appropriate, and approved systems to communicate and monitor student interaction and progress.
  • Adhere to the Admissions Standard Operating Procedures including :

    • Prospect, applicant, admit and matriculate management that provides continual written, electronic, virtual and telephone communication to students, which generates interest, encourages them to apply, assists them in the admissions process, etc.

  • Maintain records of all interactions with students and their progress through the admissions process.
  • Document recruitment processes and track recruitment data.
  • Ensure team members are knowledgeable and up to date on college policies, deadlines, and resources.
  • Experience with applicable laws, rules, and regulations related to higher education, including those related to student privacy and academic policies

    • 15% Program and Event Coordination and Implementation

  • Facilitate and assist in organizing on-campus programs for prospective students. Deliver comprehensive information about available academic programs, encompassing student resources, scholarships, and facilities during these events.
  • Conduct admissions and recruitment presentations as per program design, catering to varied audiences including prospective students, families, and school groups.
  • Assess the efficacy of recruitment strategies, provide recommendations for program improvements and modifications.
  • Travel to high schools, college fairs, and other events to meet with prospective students.
  • Organize and attend campus engagement activities.
  • Organize and participate in special events such as open houses, orientation programs, information sessions, etc.
  • Coordinate and conduct campus tours for prospective students and their families.
  • Attend various recruitment events and present information about the college, including academic programs, campus life, admissions process, and financial aid opportunities.
  • Coordinate, collaborate with other departments, and attend student registration events in-person or in a virtual environment in collaboration with other departments and programs such as Recruitment, Advising, etc.

    • 5% Other

  • Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences.
  • Responsible for other reasonable related duties as assigned commensurate to the grade level of the position.

    • Minimum Qualifications

    Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

    OR

    An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

    Desired Qualifications

    A. More than four years' experience in higher education, student recruiting, registration, financial aid, program management, sales, customer service, or student services-related area experience, preferably at the community college level.

    B. Demonstrated knowledge of Welcome Center / One-Stop function, admissions guidelines, policies and procedures.

    C. Experience with student onboarding process, and new student advisement, in higher education preferably at the community college level.

    D. Working knowledge of student development and academic programming, university / college academic and financial policies, academic admissions and records policies and procedures.

    E. Knowledge of federal and state regulations for higher education and experience with student information systems, Customer Relationship Management (CRM) systems and student recruitment software, and social media platforms.

    Special Working Conditions

    May require working evening and weekend hours (example : Saturday coverage during peak weeks)

    This position is fully on-site, with no remote options

    Required to sit for a prolonged period of time; viewing a computer monitor

    May be required to lift or carry up to 20 lbs

    May be required to travel or be assigned to another MCCD location

    Travel to campus during interview / selection process will be at candidate's own expense

    MCC does not sponsor individuals for work visas

    How to Apply

    Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

    Additional materials will not be accepted after the job posting has closed.

    Missing materials or incomplete employment history will not be considered.

    Please ensure your materials clearly provide the following information.

  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
  • Provide employment history in a month / year format (e.g., 09 / 07 to 10 / 11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and / or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

    • Applicants who currently work for any of the MCCCD campuses / locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar >

    Navigator >

    Self Service >

    Recruiting >

    Careers. Click on link for instructions on how to apply.

    Applicants who are not currently working for any of the MCCCD locations should apply at https : / / www.maricopa.edu / about / careers .

    If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8 : 00 am to 5 : 00 pm Arizona time.

    Posting Close Date

    Apply on or before 11 / 16 / 2025 to be considered.

    EEO, Title IX, & Clery Act

    Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

    Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

    The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

    The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

    To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321908&PostingSeq=1

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    Student Analyst Lead • Mesa, AZ, United States

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