JPS Tech Solutions is hiring : UX Researcher / Designer in Chicago

Job details Job Category : UX Researcher / Designer

Job Type : Remote

Job Location : Chicago Illinois

Compensation : Depends on Experience

W2 : W2-Contract Only; kindly note that applications on a C2C basis will not be considered for this role.

Job Id : JPS-4545

Posted On : 09 / 23 / 2025

Closes On : 10 / 03 / 2025

Open Positions : 2

Location : 100% Remote

Duration : Contract – 6 months with potential to extend

Overview

Grant Thornton is hiring a contract UX Researcher to assist with the Discovery phase for internal web apps. The role involves finding out what users need and turning that into clear direction for product, design, and engineering.

Work will be under a Lead US Designer and with Product Managers, Engineers and Business Stakeholders on this initiative.

Responsibilities

Lead discovery : Plan and run user research to understand jobs, pain points, and workflows.

Facilitate sessions : Conduct interviews, workshops, and stakeholder discussions; surface assumptions.

Summarize learnings : Convert notes into clear findings, implications, and recommended next steps.

Map the experience – Create :

Role snapshots (personas) : brief summaries of user types and needs.

Step-by-step journeys : how users currently work, where it breaks, and the future state.

Simple screen sketches (wireframes) & flow diagrams : quick visuals for how a task should work.

Keep stakeholders aligned : Present clear readouts; document decisions; maintain a simple research archive.

What You Will Deliver

Tools you know : Figma, Mural, Office

A practical UX plan and interview results.

A short deck communicating findings → what it means → recommended actions.

Lean personas for key roles.

Current-state and future-state journeys with pain points and simple success measures.

Task / flow diagrams and low-fi wireframes for critical paths.

A prioritized UX backlog.

Mockups as necessary.

What We Need From Every Candidate

Resume with hourly rate, location, time-zone overlap.

2–3 samples (journey map, personas, insights readout, low-fi wires). Redactions OK.

Best discovery project (goal, what you did, outcome).

Examples from enterprise or B2B applications

Start date and weekly capacity

Must Haves

4–7+ years doing user research on product teams (enterprise or B2B preferred).

Tools you know : Figma, Mural, Office

Comfortable planning and running interviews, observing real work, testing early ideas, and doing quick usability checks.

Strong at turning raw notes into clear insights and prioritized recommendations.

Can independently produce personas, journeys, task flows, and low-fidelity wireframes in Figma, Mural, or similar.

Confident facilitator; good at guiding groups, handling pushback, and driving to clarity.

Excellent written and verbal communication—exec-friendly and concise.

Nice To Haves

Design experience and portfolio of enterprise-related work, or similar.

Experience in complex or regulated spaces (tax, audit, finance, healthcare, public sector).

Basic survey skills to complement interviews.

Service design exposure (e.g., mapping processes).

Light Research Ops (consent, recruiting, templates).

User testing and feedback gathering

Design experience with high-fidelity mockups and / or clickable prototypes.

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