UGS Site Supervisor

Job Title : Site Supervisor – MA College of Liberal Arts.

Department : University Gear Shop.

Location : North Adams, MA.

Reports to : Multi-Site Store Manager at Westfield State University.

Position Summary :

The Site Supervisor is responsible for assisting the Multi-Site Store Manager with operations and sales activities of the site location, ensuring overall store performance sales goals and profitability are met and providing guidance to a customer focused part-time sales team. Additionally, you will seek daily to implement and execute the mission of UGS : Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.

Essential Duties and Responsibilities :

• Perform day-to-day operations of the site and implement action plans to improve operating results.
• Protect company assets by ensuring compliance with inventory check-in and sales procedures, product handling guidelines, cash control policies, shrinkage avoidance, and safety and security protocols to minimize losses and support the profitability of the store.
• Uphold positive working relationships with university officials, UGS partners, and third-party vendors.
• Lead operations of pop-up sales events outside of the store using mobile technologies.
• Fulfill and ship online sales orders daily.
• Utilize company visual guidelines to maintain store appearance and organization to maximize sales.
• Maintain site operations and visual signage policies and procedures.
• Guide part-time sales associates by creating daily task lists, training new staff members on POS processes, customer service and merchandising standards, and provide feedback to the multi-site store manager on attitude and performance.
• Provide product feedback to the multi-site store manager, including making recommendations regarding new items to carry or those that should be discontinued.
• Maintain a safe and clean site environment in accordance with campus and UGS policies.
• Availability for varied weekly shifts including during the week, occasional weekends, evening events and peak shifts hours required.

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