Director - Global Field Transformation

Director - Global Field Transformation

Otis Elevator Company is the world's largest manufacturer and service provider of people-moving products, including elevators, escalators and moving walkways.

Excellent opportunity for highly motivated individual to assume the Director - Global Field Transformation role within the Global Digital Field Accelerator organization. The organization offers opportunities for a motivated individual to be a part of an essential initiative to digitalize our global field workforce.

Otis is digitalizing our tools and field processes and is hiring for Director - Global Field Transformation to continue to shape the future of Otis field transformation. The Director - Global Field Transformation role will be responsible for maintaining strategic cross-functional partnerships, setting strategic priorities for development, documenting best practices and standard work, and leading global field transformation initiatives.

The ideal candidate will have elevator industry experience, familiarity with Otis field processes, a willingness to learn product management, development lifecycle management, is excited and passionate to advance digitalization within Otis and to build strong partnerships with countries and cross-functional teams.

Major tasks and responsibilities include :

• Build and maintain strong cross functional partnerships.
• Set strategic priorities for development.
• Track and communicate with Field leaders on program updates.
• Partner with product teams to review backlogs and prioritize enhancements.
• Partner with the COE processes, tools, and enablement to support best practices and standard work.
• Lead and support global field transformation initiatives.
• Support countries through the phases of user acceptance testing, pilot, deployment, and adoption.
• Act as the primary product contact across development and operational teams.
• Build consensus and alignment through cross-functional team meetings.
• Develop a customer focused product roadmap for new enhancements.
• Serve as a consultant for our countries by providing introductions, training and general support.
• Communicate with project leads, leadership, and field users on field enhancements.
• Maintain country support resources, including training materials.
• Support the global champions network meeting on enhancements, best practices, and updates.
• Lead calls with countries on processes, deployment status and support needs.
• Supporting Salesforce Field Service
• Leading Scheduling improvements
• Leading KPI reporting
• Supporting US & Canada deployment planning / coordination
• Supporting development backlog grooming / prioritization
• Supporting bug fix and enhancement validation
• Supporting change management & training

Education & experience :

Preferred qualifications :

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do.