Marketing, Senior Manager, ABM

Overview

Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

As part of our Global Demand Generation team, you will be responsible for developing and executing strategic ABM programs to drive revenue growth within target enterprise accounts. This highly cross‑functional role will collaborate closely with field marketing, content, marketing operations, product marketing, sales, and revenue operations to deliver full‑funnel impact.

As the Senior ABM Manager, you will design and execute multi‑channel campaigns, focusing on expanding high‑value customer accounts, growing their footprint, and increasing revenue. You will leverage data‑driven insights to measure and optimize campaign performance and will be expected to present regularly to senior marketing leaders.

Responsibilities

• Develop and execute Medallia’s ABM strategy for 1 : 1, 1 : few, and 1 : many programs across priority accounts, aligning with Sales and Demand Gen leadership on ICP, account prioritization, and coverage strategy.
• Design and execute integrated, multi‑channel campaigns (email, paid media, direct mail, webinars, events, and web personalization) with tailored content experiences by buyer role and vertical.
• Understand and develop ABM strategies to surround Enterprise buying committees, addressing pain points, demographics, engagement patterns, and driving buying groups to sales conversations.
• Partner with content marketing to identify and produce campaign content that guides personas through their buyers’ journeys.
• Brief and manage internal and external execution teams (creative, digital advertising, SEO, social media, online and offline events) to build and execute programs.
• Manage program budgets and optimize return on ad spend / return on investment.
• Analyze data to monitor program success, optimize activities based on findings, review results with senior leadership, and provide forecasts and plans for future periods.
• Collaborate cross‑functionally with Design, Web, Creative, and Brand teams to develop campaign assets.
• Act as the day‑to‑day ABM partner to Sales leaders, SDRs, and BDRs, ensuring campaign alignment and progress.
• Report weekly on insights, blockers, and next steps to relevant stakeholders.

Minimum Qualifications

Preferred Qualifications

Compensation & Benefits

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $126,000 - $192,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short‑term and long‑term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

Diversity & Inclusion

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal‑opportunity workplace and is an affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

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