Manager, Hotel Operations

Manager, Hotel Operations

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Manager, Hotel Operations

The role of the Manager, Hotel Operations is to provide the strategy and management of the organization's hotel accommodations and traveler experience. You will help develop and implement effective customer service strategies and processes to maximize occupancy. The Manager, Hotel Operations will be responsible for optimizing the current rooms operations and for the opening of Starbase's new hotel. The duties will include but are not limited to : designing an internal property management system, coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The role will support the mission by providing a foundation of understanding for excellent customer service and quality of living and visiting accommodations that boost morale and productivity within SpaceX.

Responsibilities :

• Own hotel operations for internal employees and external guests, including strategy and execution of the evolving traveler housing program
• Monitor quality and consistency of Spaceport Operations by setting and enforcing standards, inspecting and routinely walking areas of responsibility
• Train staff on customer service, anticipating guest needs and problem resolution
• Create transparency by effectively communicating goals / results, P&L and occupancy updates
• Provide annual budgeting and expense management along with monthly variance analysis and work closely with corporate to achieve all targeted leasing objectives and operating expense controls
• Enforce proper safety practices with staff and leads
• Coordinates and enhance time management for team
• Create and maintain in-person and online training materials
• Assist in all aspects of project implementation to build out Starbase hotel and village as needed, including aesthetic industrial design improvements
• Provide campus wide reporting on departmental spend, ticketing, and other metrics as requested
• Obtain multiple bids from competing contractors by creating scopes of work
• Inspect the properties at a minimum of once a week to ensure the overall appearance, exterior lighting condition, cleanliness and maintenance of the property's common areas with approved vendors and provide corporate a monthly inspection report
• Ensure purchase orders are accurate with no cost over runs
• Work closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams

Basic Qualifications :

Preferred Skills and Experience :

Additional Requirements :

ITAR Requirements :

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application / interview process should reach out to EEOCompliance@spacex.com.