Director, Resales and Disclosures – Global Shared Services

Description

Job Overview :

The Director, Global Shared Services – Resale & Disclosure is responsible for the successful delivery of the resale disclosure services and resale closing processing for the global shared services client accounting team. They will partner with the Vice President of Accounts Receivable and Resales to build and structure the global resales team to deliver demand / estoppel services, lender questionnaires, association document disclosure, as well as all state specific resale disclosure requirements.  Additionally, they will be overseeing the timely and accurate processing of resale closings in our software systems.  The ideal candidate will be a strategic and results-driven leader who will lead the transformation, standardization, and optimization of resale disclosure and resale closing processing operations across regions, ensuring excellence in service delivery, compliance, and stakeholder satisfaction. The role requires strong leadership, deep process expertise, and the ability to scale resale disclosure and closing processing functions in a global and dynamic business environment.

Due to the global nature of this position, the Director of Resales should be comfortable working across multiple time zones (Pacific Standard Time to Eastern Standard Time), within reason.

Essential Duties : People Management

• Lead and oversee the resale disclosure and resale processing shared services team, with expanding scope as markets are integrated into the global structure.
• Attracts, develops and retains diverse, high caliber talent, while developing an engaged team to build the capabilities required for the organization to perform at high levels.
• Promotes a culture of collaboration, trust and support.
• Provides ongoing support with training and coaching.
• Clearly defines and communicates performance responsibilities, goals, expectations and objectives.
• Regularly evaluate teams to determine performance and whether company standards for professionalism, attendance, and work performance are met. If expectations are not met, are responsible for coaching and disciplinary actions.
• Conduct ongoing performance management activities by providing constructive feedback and coaching through regular check-ins, structured one-on-meetings, mid-year touchpoints and annual reviews.

Operations

Other

Additional Duties :

Supervisory Responsibilities

Education and Experience :

Knowledge, Proficiencies & Skills :

What We Offer :

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with a company match.

$135K - $150K / year

#LI-JD1

#LI-Hybrid