Advanced Medical Support Assistant

Advanced Medical Support Assistant

The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics and care in the community resources and impacts the administrative aspect of patient care. Responsibilities major duties include, but are not limited to :

• Processes incoming patient security messaging through an agency communication system.
• Participates in team huddles and team meetings.
• Identifies incomplete encounters and communicates findings to providers.
• Enters appropriate information into the electronic record.
• Monitors pre-appointment information to assure readiness for patient visit / procedure.
• Manages patient systems to verify and validate accuracy and resolve issues.
• Informs team members about shared patients.
• Provides customer service face-to-face or telephonically.
• Performs daily rounds to the assigned clinic areas.

Work Schedule : Monday - Friday 7 : 30am - 4 : 00pm or 8 : 00am - 4 : 30pm Telework : May be authorized on an ad-hoc basis, determined by the Supervisor. Virtual : This is not a virtual position.

Functional Statement # : 50404-F

Relocation / Recruitment Incentives : Not Authorized Permanent Change of Station (PCS) : Not Authorized

Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12 / 31 / 1959. Must be proficient in written and spoken English. Subject to background / security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications To qualify for this position, applicants must meet all requirements by the cut-off date of each applicant referral for this announcement. Basic Requirements : United States Citizenship : Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency : MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience and Education : Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. One year above high school; OR Experience / Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply :

Grade Determinations : In addition to the basic requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates :

Medical Support Assistant (Advanced), GS-6 :

Preferred Experience : None

References : For more information on this qualification standard, please visit https : / / www.va.gov / ohrm / QualificationStandards / .

The full performance level of this vacancy is GS-06.

Physical Requirements : Typically, the Advanced Medical Support Assistant must be able to operate a computer terminal and be able to manage multiple activities at one time. Work is generally sedentary; however, there may be some walking, standing, bending, and carrying of light items.

Work Environment : The work may be stressful due to the accelerated pace for several hours at a time during peak clinic hours or on days that have a large volume of clinic activity.

Education There is no substitution of education for experience at this grade level.

Additional Information During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration / Operations, Security, and Preparedness (HRA / OSP) at The Fair Chance Act.