Internal Sales Manager

Inside Sales Manager

The Inside Sales Manager leads a group of Internal Wholesalers as part of the Manulife John Hancock Investments Management team. Each Internal Wholesaler that reports to this position proactively markets and solicits retail mutual funds, ETFs, 529 College Saving Plans, Separately Managed Accounts, and Private asset sales throughout the broker-dealer community.

The Inside Sales Manager leads through establishing team vision, managing job expectations, performance coaching and driving business outcomes for the team members with a high level of engagement. This role will report directly to the Head of Internal Sales.

Responsibilities :

• Manages goal-setting and supports employee career development
• Recommends, manages, and coordinates training and development programs, including on-boarding for both the overall Inside Sales team and individual internal wholesalers as needed;
• Manages performance and employee development. Implements an effective coaching and feedback model that supports the John Hancock Sales Process
• Address potential internal wholesaler direct report performance issues early and make improvement recommendations as required;
• Motivates the team and works in partnership with National Sales Manager to develop recognition standards for the team
• Provides strong leadership to the team to ensure a motivational environment exists that represents Manulife's core values to develop staff loyalty, retention, opportunities for education, advancement, and development;
• Conducts appraisal discussions, Individual Development Planning meetings / discussions, quarterly and monthly one-on-one meetings, completes promotion and motivational advancements, handles disciplinary issues and individual development opportunities with Wholesaler feedback and direction / coaching / support
• Tracks and delivers bonus / merit for direct reports' activity, call quality, sales results and Wholesaler partnership effectiveness, attendance, and client coverage / territory rotation;
• Achievement of Inside Sales Productivity Targets
• Develop prospecting ideas / campaigns for internals to meet / exceed activity targets;
• Make recommendations on what resources are needed to remove obstacles and roadblocks that impede internals from successfully achieving their productivity goals;
• Provides a forum to share team "best practices" for processes and sales successes within and amongst the teams.
• Works closely with other Sales Leaders to establish team assignments. Prepares appropriate backup coverage model for vacations, sick days, etc.;
• Ensures Manulife standards, processes, and practices are effectively shared and established between the team members
• Approves all matters associated with own assigned team, including : territory travel, general attendance at National Sales Meetings, National Conferences, small territory events, and management of vacation / personal time away from the office;
• Contributes, leads and participates in Divisional team meetings, Regional and National Sales team meetings, and Sales Management meetings as needed

Job Requirements :

When You Join Our Team :

About Manulife and John Hancock :

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Manulife is an Equal Opportunity Employer :

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies.

Working Arrangement : Hybrid

Salary & Benefits :

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife / John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension / 401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.