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IT Technical Support Technician

IT Technical Support Technician

PeratonIrvine, CA, US
6 hours ago
Job type
  • Full-time
Job description

Basic Qualifications :

  • High School Diploma and 5 years of experience
  • U.S. Citizenship or permanent resident status (Green Card) required
  • Excellent customer service skills with a demonstrated ability to communicate effectively with end users.
  • Proven experience providing second-tier technical support and performing technical analysis.
  • Strong front-line troubleshooting skills with basic to intermediate knowledge of networking concepts such as TCP / IP, VPN, DNS, and DHCP.
  • Hands-on experience installing, configuring, adapting, and enhancing technical products, software, and systems.
  • Proficiency in common software and hardware technologies used in enterprise environments.
  • Ability to work efficiently under pressure and meet strict deadlines in a fast-paced setting.
  • Experience supporting conferencing platforms including Zoom and Microsoft Teams.
  • Proficient in supporting Microsoft technologies such as Active Directory, Azure AD, Intune, and Microsoft 365 applications.
  • Working knowledge of IT service management tools like ServiceNow, Jira, or similar platforms.

Preferred Qualifications :

ITIL v4 certification (preferred, not required)

Experience supporting a public entity, large non-profit, or large corporation (highly preferred)

Experience working directly with C-level executives is a strong plus

Peraton is seeking an experienced IT Technical Support Technician to join our team of qualified and diverse professionals.

Location :

This position is 100% on-site and based in Irvine, California.

Work Schedule : Monday through Friday, 8-hour workdays with flexible start times between 8 : 00 AM and 11 : 00 AM.

40 hour work week.

Day to Day Roles and Responsibilities :

  • Provides expert and second tier technical support and analysis to field engineers and technicians.
  • Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
  • Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
  • Maintains trouble logs, instructs users in the use of computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.Performs basic PC, PBX
  • Provides training to customers.
  • Travel is frequent and work is generally performed at the customer site.
  • Partners with developers and engineers to reduce reoccurring incidents.
  • Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
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