Channel Sales Manager - Fuel iX, Customer Experience

Channel Sales Manager - Fuel iX, Customer Experience

Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas : Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX, TELUS Digital's proprietary generative AI engine. Fuel iX empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital's ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

Location & Flexibility

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of our US offices OR in a Work From Anywhere (Remote) capacity with travel to clients and WillowTree offices expected.

The Job

Join Fuel iX, a trailblazer in generative AI technology, as our Customer Experience Channel Sales Manager. This is your opportunity to lead the charge in revolutionizing digital contact centers and transforming how businesses harness AI to enhance customer experiences.

In this pivotal role, you will manage both internal and external sales channels, building and nurturing dynamic partnerships with top-tier distributors, resellers, and retailers. You'll be at the forefront of our growth strategy, crafting and executing innovative sales strategies, empowering partners with cutting-edge resources, and driving impressive revenue growth.

Your leadership will be key in fostering collaborative relationships, resolving conflicts, and analyzing market trends to seize new opportunities within the customer experience domain. Bring your strategic thinking, communication prowess, and negotiation skills to Fuel iX, where your contributions will shape the future of AI-driven customer interactions.

Responsibilities

Partner Relationship Management :

• Manage and optimize existing Fuel iX CX sales channels.
• Recruit, onboard, and manage relationships with channel partners, including distributors, resellers, and retailers.
• Maintain strong, long-term relationships with partners to ensure mutual success.

Partner Enablement :

Sales Strategy and Performance :

Market Analysis :

Marketing and Promotion :

Compliance and Conflict Resolution :

Qualifications

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

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What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits :

Annual Performance Bonus

This position is eligible for an annual performance bonus based on personal, division / business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances. Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Commission Eligible)

$132,000 - $165,000 USD