Chief Technology Officer

Join to apply for the Chief Technology Officer role at interface.ai

Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant . We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals . Powered by our proprietary BankGPT platform , this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack , unlocking a $200B opportunity and potentially replacing multiple publicly traded companies . Ultimately, our mission is to drive financial well-being for millions of consumers.

With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.

About the Role

We're hiring a Chief Technology Officer to lead the next chapter of our platform—taking us from high growth to durable scale . You'll be a strategic partner to the CEO and a hands-on systems thinker who combines architectural depth with operational excellence. Your mandate : translate vision into reliable, secure, efficient products , build a high‑performing global organization , and establish the operating rhythm that delivers innovation with governance, predictability, and measurable impact .

What will get you excited on day one

• Scale an AI platform across channels : Advance multi‑tenant, multi‑region architecture and multi‑agent orchestration with strong safety, evaluation, and tooling patterns.
• Raise the reliability bar : Define and enforce SLOs / error budgets, harden release engineering and observability, and ensure resilience (graceful degradation, redundancy, failovers).
• Unblock legacy integration : Expand automation across fragmented / legacy systems (even when APIs are limited) with clear guardrails and auditability.
• Governed self‑service at scale : Build a maker–checker approvals model, environment promotion, versioning / rollbacks, and end‑to‑end analytics (content lineage, experience scoring, knowledge‑gap detection) so customers can move fast with safety and control.
• Make outcomes measurable : Tie reliability, performance, and unit economics to business results (CSAT, containment, NRR, ARR realization) with exec‑ready dashboards.
• Level‑up the operating system : Institutionalize delivery governance, reduce time‑to‑value, manage technical debt, and drive cost / performance (incl. FinOps).
• Build leaders, not just teams : Coach a strong leadership bench across Engineering, AI, DevOps, and Security; design org structures for scale across US and India.
• Partner across the business : Work closely with Product, CS, Security, and GTM to align roadmaps with customer value, compliance, and faster go‑to‑market.

What You Will Do

Technology Strategy & Transformation

Engineering Execution & Delivery Governance

Platform Reliability, Security & Compliance

AI Platform Evolution & Innovation

Leadership & Organizational Scale

Represent technology to investors, customers, and partners—articulating how platform evolution drives value creation and defensibility.

What You Bring

Why this opportunity is rare

Why now?

What We Offer

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

#J-18808-Ljbffr