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Supervisor Customer Service

Supervisor Customer Service

AbbottTemecula, CA, US
10 days ago
Job type
  • Full-time
Job description

Abbott Vascular Supervisor Customer Service

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to :

  • Career development with an international company where you can grow the career you dream of.
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the student debt program and education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

This position works for Abbott Vascular Devices division.

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for the treatment of vascular disease.

Supervisor Customer Service

Supervises the operations within Customer Service with responsibility for implementing processes and systems that produce high quality customer service in the most cost-effective manner. Responsible for leading, coaching and developing the team members in the Customer Service department. Develops and maintains strong working relationships with external and internal customers to ensure excellent service levels.

What You'll Work On :

  • Implements a staffing plan by identifying resource requirements, writing justifications for additional personnel, obtaining approval for changes from supervisor, and coordinating the selection process in conjunction with Human Resources to ensure required staffing levels are maintained and company policies and procedures are upheld.
  • Develops direct reports by assessing knowledge, skills and abilities, securing appropriate training, assigning progressively challenging tasks, applying progressive disciplinary action as needed and conducting formal written and verbal performance reviews.
  • Develops work schedules for department by assessing priorities, workload and available resources.
  • Monitors compliance of department documents, policies and procedures with regulations.
  • Maintains personnel records and makes or directs modifications in the database to reflect actual changes.
  • Interacts with internal and external customers by meeting regularly, responding to requests and explaining procedures.
  • Monitors internal / external business indicators by reading organizational literature, departmental reports and soliciting input.
  • Oversees area activities by providing direct supervision to personnel.
  • Makes day-to-day decisions that impact area.

    • Required Qualifications :

  • Bachelors Degree ( 16 years) Related field or an equivalent combination of education and work experience.
  • Masters Degree ( 18 years) Preferred
  • Minimum 4 years of related work experience.
  • Monitors progress of nonexempt employees toward departmental goals; monitors costs of projects and human and material resources within a department or unit.
  • Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.
  • Develops and / or identifies new work processes and the improved utilization of human and material resources within the assigned area or related departments; facilitates others' participation in the continuous improvement program; investigates and solves basic problems that impact work processes and personnel within a unit or department.

    • The base pay for this position is $60,000.00 $120,000.00. In specific locations, the pay range may vary from the range posted.

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    Customer Service Supervisor • Temecula, CA, US