Flex Manager

Flex Manager - GA/SC

The Flex Manager will cover extended stay properties in the states of Georgia and South Carolina.

Job Description

The Flex Manager is an important leadership role in which the Flex Manager will step in as Acting General Manager or Assistant General Manager for any property in need and to which they have been assigned. Once in place, the Flex Manager will fulfill all General Manager or Assistant General Manager duties, including leading a highly productive team capable of exceeding expectations while also exceeding operational and resident service standards. The Flex Manager will be instrumental in creating a high energy, positive environment with highly productive work habits for their assigned team, and a warm and inviting atmosphere for guests.

Benefits of working with us:

• Competitive salary range of $48,000 – $52,000 commensurate with experience
• Medical, dental, vision, and 401K benefits
• Complimentary Employee Assistance Program
• Paid time off
• We have partnered with DailyPay, which is a voluntary benefit that offers employees access to their pay on their own schedule

Primary Job Function

Leadership & Development:

• Recruitment and hiring decisions for all internal positions, including always maintaining appropriate staff levels
• Executes and manages programs, processes, guidelines, and policies
• Ensure proper selection, training, counseling, and motivation of all team members, following progressive disciplinary steps and documentation as needed, up to and including termination
• Ensure team member attitude of attentiveness
• Know and follow all property emergency and/or accident procedures, to include training hotel staff

Financial:

Consistently achieve pre-established revenue goals and maximize profitability of the hotel

• Manage labor standards and payroll
• Collect monies from in-house guest balances, direct bills, and vending vendors
• Review property payroll biweekly, transmittals, and other front office paperwork and reports
• Authorize direct bill accounts and monitor the administration of Accounts Receivable
• Follow appropriate cash control procedures

Sales & Marketing:

• Responsible for sales and marketing of the hotel, to include in-depth knowledge of the hotel surroundings and local area
• Facilitate lead management processes within the property and complete sales and marketing objectives each Wednesday
• Manage and follow up on all sales leads
• Review studio inventory management to ensure maximization of studio revenue

Guest Relations:

• Promotes and delivers exceptional Guest Service, and cleanliness of the hotel every time to each guest
• Ensures all guest related issues are resolved promptly and as expected
• Responsible for maintaining the property safe, clean and in good condition - Hotel must always be Guest Ready
• Ensure the security needs of the property and residents are met

Qualifications

• Bachelor’s degree preferred
• 1+ years Hotel Assistant Manager required; extended-stay hotel preferred
• Proficient user of Medallia portal and Microsoft Office
• Excellent team building and communication abilities
• Strong organizational time management skills and problem-solving skills
• Excellent communication skills: oral and written
• Valid Driver’s License required

Working Conditions
Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, and so forth.

Physical Requirements

• Repetitive climbing of stairs, ladders
• Kneeling/squatting, standing for long periods of time
• Ability to lift, push, and pull up to 50 lbs.

Direct Reports

• Varies by location

Hotel Management and Consulting, Inc., reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.

We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.

Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited.
Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.