Live Chat Support Agent

A company is looking for a Live Chat Support Agent to engage with potential patients seeking to improve their heart health.

Key Responsibilities

Respond to live chats from potential patients with professionalism and clarity

Monitor and triage missed calls and messages, escalating as needed

Coordinate with internal team members to ensure timely patient follow-ups

Qualifications

Customer service experience, particularly in a healthcare or mission-driven setting

A passion for improving heart health and empowering individuals

Ability to explain health-related topics in a simple and empathetic manner

Experience using CRMs, Slack, and / or chat support tools (a plus)

Prior experience as a live support / chat agent (a plus)