Campus Mail Clerk Lead - Department Only Search - 527984

Pay Grade / Pay Range : Minimum : $18.32 - Midpoint : $21.97 (Hourly N4)

Department / Organization : 508502 - Campus Mail Kirkbride

Normal Work Schedule : Varies; some evenings & weekends required

Note to Applicants : This is a department only search. You must be a current UA employee working in the Campus Mail Department to be considered.

Job Summary : The Campus Mail Clerk Lead supports campus mail services by ensuring accuracy, consistency, and efficiency across all University mail delivery routes. Coordinates daily route operations by assessing workloads, advising on staffing needs, and relaying adjustments to ensure full coverage for all deliveries and collections. Trains clerks on delivery procedures. Covers routes when necessary. Performs standard mail clerk duties.

Additional Department Summary : Supports the Campus Mail Service operation by ensuring accuracy, consistency, and efficiency across all university mail delivery routes. In addition to performing standard mail clerk duties, serves as the primary point of contact for daily route coordination, route auditing, and communication between route carriers and the mailroom supervisor. Balances workloads, covers routes when necessary, trains clerks on delivery procedures, and supports the department’s mission to deliver exceptional service to the University of Alabama community. Performs all aspects of mail and package handling, from receipt of the items from the carriers through delivery to the final recipient.

Campus Mail Service is charged with providing high-quality, cost-effective mail and package service to support the University of Alabama’s business operations and student population. Campus Mail has two operational centers. The Kirkbride Mail Center services University departments as well as Greek houses and operates the University of Alabama Passport Acceptance Facility. The Campus Mail Service Center, located in the UA Student Center, provides student mail and package services, including all parcel lockers, and operates a retail shipping facility.

Required Minimum Qualifications : High school diploma or GED and two (2) years of experience.

Additional Required Department Minimum Qualifications : Must have a valid U.S. driver's license. Must be at least 19 years of age at the time of hire and have and maintain an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Must be able to work in a physical, fast-paced position that involves continually lifting and lowering packages that typically weigh 25-35 lbs. Must be able to lift and carry heavy objects that could exceed 150 pounds with assistance and the use of hand trucks.

Skills and Knowledge : Ability to read, write, add, subtract and follow verbal and / or basic written instructions. Basic computer and keyboard skills (data entry, portable data collection devices, etc.). Ability to use various resources including computer systems / software applications. Ability to learn the mail center's software systems within the first few weeks of employment. Ability to learn the University's mail sort scheme and mailstop codes within the first few weeks of employment. Ability to learn the location of campus buildings, parcel lockers, offices, and mailstop locations within the first few weeks of employment. Ability to interact with the public in a respectful manner while providing exceptional customer service. Ability to work without consistent supervision and follow-up. Strong sense of urgency and a commitment to excellence.

Preferred Qualifications : Intermediate knowledge of postal regulations and procedures. General knowledge of Microsoft Office (Word, Excel, etc.). Intermediate knowledge of Campus Mail delivery routes, procedures, and hardware and software used in mail processing. Advanced knowledge and skills in providing high-quality customer service.

Background Investigation Statement : Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity : The University of Alabama is an Equal Employment / Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights : Workplace discrimination is illegal poster.