Dealing Client Services (DCS) Associate

Overview

Job Title : Dealing and Client Service Associate I

Location : Washington, D.C.; In-person

Status : Full-time; Exempt

Reports to : Associate Director, Dealing Client Services

Direct Reports : N / A

Typical Work Hours : 8 : 30 a.m. to 5 : 00 p.m. Monday to Friday

Since 1999, Monex USA has provided corporate clients with the best foreign exchange (FX) and international payment solutions in the industry. Monex USA guides thousands of clients, from a broad spectrum of industry sectors, through the intricacies of the currency markets. Our unique market insight is widely recognized in main-line business media such as The Wall Street Journal, Reuters, Bloomberg, and CNBC.

Responsibilities

• Processing of offline transactions through phone and email correspondence
• Setup and configuration of client accounts, authorized users, wire templates, etc.
• Troubleshooting and follow-through of customer inquires
• Acting as a liaison between back-office operations and external customers
• Accepting and assisting with inbound and outbound calls and emails from clients
• Providing support for mass communications and other marketing campaigns
• Providing support to dealing desk by handling calls, email, and order entry overflow

Requirements

Preferred Qualifications

Travel

Compensation

Benefits

Monex Inc. is an Equal Opportunity Employer. Diversity is valued and the company will not tolerate any form of discrimination or harassment.

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