Information Technology Technician

Under initial close supervision of the Information Technology (IT) Supervisor II, the Information Technology Technician (ITT) provides broad general and technological support to the Department of Consumer Affairs (DCA), Office of Information Services (OIS). The incumbent serves as IT Support Technician working with OIS IT management and staff and performs a variety of tasks in support of systems and services in the Business Technology Management and Client Services domain.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Working Conditions :

• The incumbent works 40 hours per week in an office setting, with artificial light and temperature control.
• Daily access to and use of a personal computer and telephone is essential.
• Sitting and standing requirements are consistent with office work.
• The incumbent must occasionally move about inside the office to access office machinery.
• The incumbent must constantly operate a computer and other office productivity machinery, such as a copy machine.
• The incumbent must be able to remain in a stationary position 50% of the time.
• The incumbent may be required to perform duties at local client sites as required and at any of DCAs statewide field sites as scheduled in advance.

This position may / may not be eligible for telework. The amount of telework is at the discretion of the Office of Information Services (OIS) and based on the current telework policy. While the OIS supports telework where possible, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

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