Full-Time Call Center / Party Planner

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

Job Description

Calling all customer service or call center professionals : CEC Entertainment is currently recruiting Call Center / Party Planners to join our rockstar team. Full-time flex schedules are available.

CEC Entertainment dedicates itself to ensuring that Chuck E. Cheese is the premier family dining and entertainment restaurant in the WORLD! If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of sales professionals supporting our Birthday and Party celebrations, please submit your resume for consideration today! Hours of operation are 9 : 00AM to 7 : 00PM. Must have open availability for evening and weekends.

We offer a fun and rewarding environment with set schedules, monthly contests, a casual dress code, a 50% meal discount in DFW, and are aWork Today, Get Paid Tomorrowemployer!!

ROCKSTAR ESSENTIALS FOR THE ROLE :

Able to work a flexible schedule, including weekends, to support business needs.

Takes incoming telephone calls from our Chuck E. Cheese guests and / or delivers scripted or non-scripted messages to customers via telephone during designated hours.

Responds appropriately to our Chuck E. Cheese guest objections and questions.

Delivers accurate description of service regarding birthday parties and fundraising campaigns.

Records each call by accurately documenting status and comments in the appropriate database or platform.

Maintains a high level of service with our Chuck E. Cheese guests and strives to exceed performance targets.

Develops and maintains productive working relationship with our other Chuck E. Cheese rockstar members.

Promotes and maintains a positive, professional image.

Performs other duties and aid co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.

EDUCATION and / or EXPERIENCE :

High school diploma or equivalent required; some post high school education desirable

1 year of customer service, administrative and / or sales experience required

Call Center experience a plus

QUALIFICATIONS :

Clear verbal communication, written communication, and reading comprehension in English.

Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email).

Basic use of standard office equipment (i.e., telephone, computer).

Strong interpersonal and customer service skills with a sales mentality.

Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.

Application of good judgment and decision making.

Ability to work efficiently both independently and as part of a team.

Ability to prioritize work to meet deadlines and productivity goals.

Ability to work under pressure and cope with stress effectively.

PHYSICAL DEMANDS :

Must be able to sit in a chair for extended periods of time.

Must be able to regularly speak and hear via telephone headset.

Must be able to regularly type on a keyboard and use computer mouse.

PAY & BENEFITS :

Work Today, Get Paid Tomorrow" program. Don't wait between paychecks anymore!

Employee meal discounts

Perks & Discount programs

Employee Referral Program

CEC Cares Fund (program to assist employees during catastrophes)

Medical benefit options, 401k, and more.

At Chuck E Cheese, we care about the safety and health of our guests and employees. We have rigorous health and sanitation standards, and our operational procedures are designed to meet or exceed local requirements and most importantly to protect the health of our teams and guests

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#Diversity #Inclusion #Culture

The Company :

CEC Entertainment, LLC ("CEC"), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck's Arcade brands.

Chuck E. Cheese celebrates over half a million birthdays annually, dedicated to creating joyful, lasting memories through fun, food, and play. As the placeWhere a Kid Can Be a Kid, the brand is committed to safetythrough programs like Kid Check and community support, having donated more than $24 million to schools and nonprofits. In 2025, Chuck E. Cheese received the "Best in STEM" award and was named one of America's Greatest Workplaces, highlighting its industry leadership both in innovation and employee well-being.

Peter Piper Pizza offers a neighborhood pizzeria experience with quality food, engaging entertainment, and lifelong memories because fun isn't added on "The Fun is Baked In"! Through amusement and connection, families and communities are brought together every day. Both Chuck E. Cheese and Peter Piper Pizza champion play through different attractions to support physical wellness and strengthen motor skills in kids.

CEC Entertainment and its franchisees operate nearly 600 Chuck E. Cheese locations and over 120 Peter Piper Pizza venues across45statesand 18countries. The company proudly fosters a culture of diversity and celebrates fun and play to unite every family. Learn more at chuckecheese.com and peterpiperpizza.com.

Benefits :

CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.