Product Management Director

Overview

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation isn’t a buzzword – it’s a way of life. Salesforce is seeking Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

The Team

At Salesforce, customers are at the center of the products we create and the experiences we deliver. The Messaging Platform team within the Digital organization builds solutions that empower field marketers and content creators to tell an engaging and consistent brand story across email, SMS, and WhatsApp touch points. We combine a data-driven practice, a passion for innovation, and a deep respect for human-centered solutions to build personalized digital journeys filled with value.

This Role

Our vision is to use the best of AI and a Salesforce on Salesforce mission to deliver 1 : 1 messaging to our subscribers. As a principal product manager, you will oversee this vision, product strategy and execution for our email prioritization and eligibility engine. You will lay out the roadmap, plan the sprints, groom the backlog, set the KPIs, measure success, and experiment relentlessly. You will inspire our engineering team to transform how product marketers work, and will drive success to our bottom line. You will work in a scrum-agile environment and manage engineering capacity. You will keep an eye on the latest technology trends, have an understanding of compliance, reliability, scalability, and performance in production. You are a fast learner and can push the status quo.

Your Impact - Responsibilities

• Influence and compellingly communicate the vision to a wide variety of key partners and stakeholders
• Assess the market, platforms, industry trends, and customer needs across AI to identify trends and opportunities
• Collaborate heavily with engineers, whether they are building or supporting clients, backend services, libraries, data pipelines, machine learning models, and so on
• Align executive management and other critical stakeholders to the vision and strategy and work cross-functionally to put together a viable plan and roadmap
• Build the vision, product strategy, roadmap and execution
• Partner with field marketing to deploy the product
• Provide regular updates to leadership, escalating items when needed but with presence and relationships to identify and resolve most issues independently
• Knowledgeably and successfully present strategy, roadmap and current progress / actions to senior executive audiences inside and (as approved with PR) outside the company
• Foster, facilitate, and furnish timely decision-making across a broad network of stakeholders, delivery partners, and operational teams
• Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure-points for each
• Collaborate with security, architecture, engineering, quality, support, experience, program, and infrastructure partners in coordinating delivery of complex, multi-year initiatives
• Represent and lead diverse delivery functions in program / project core team and executive meetings
• Accountability for team integrity, product excellence, decision making, delivery estimates and roadmaps, career development, communications, and project outcomes

Minimum Qualifications

Other

Unleash Your Potential

When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what\'s possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality for all and aims to create an inclusive workplace free from discrimination. Any employee or potential employee will be assessed on merit, competence and qualifications — without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political viewpoint, or other legally protected classifications. This policy applies to current and prospective employees, including recruitment, hiring, job assignment, compensation, promotion, and everything in between. Recruiting, hiring, and promotion decisions are fair and based on merit. Compensation details depend on location and role.

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