Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Oakland, CA, US
Associate Team Leader

Associate Team Leader

H&R Block • Oakland, CA, US
25 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #4927

    Create a job alert for this search

    Associate Team Leader • Oakland, CA, US

    Related jobs
    Capacity Assessment Team Leader

    Capacity Assessment Team Leader

    Veterans Staffing • San Francisco, CA, US
    Permanent
    Capacity Assessment Team Leader.The Capacity Assessment Team Leader is responsible to build and develop a team to implement processes and measurement systems relating to capacity, capacity assessme...Show more
    Last updated: 2 days ago • Promoted
    Part Time Team Lead

    Part Time Team Lead

    Sky Zone • Vallejo, CA, US
    Full-time +1
    The Team Lead is an entry-level leadership position designed to give employees delegation and ownership responsibilities during a park shift. Team Leads are trained in basic leadership skills and pr...Show more
    Last updated: 27 days ago • Promoted
    Team Lead : Mentor, Align & Deliver Projects

    Team Lead : Mentor, Align & Deliver Projects

    Braidnest • San Francisco, CA, United States
    Full-time
    A leading company in project management in San Francisco is seeking an experienced Team Lead to guide and support their team. The ideal candidate will have a Bachelor's degree and proven leadership ...Show more
    Last updated: 21 hours ago • Promoted • New!
    Senior Associate Director for Industry and Technology Transactions

    Senior Associate Director for Industry and Technology Transactions

    Stanford University • Redwood City, CA, United States
    Full-time
    Senior Associate Director for Industry and Technology Transactions.Thank you for your interest in Stanford University.While we have instituted a hiring pause for non‑critical staff positions, we ar...Show more
    Last updated: 7 days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    San Francisco Staffing • San Francisco, CA, US
    Full-time +1
    Our Company At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We a...Show more
    Last updated: 22 days ago • Promoted
    Team Manager, Solutions Engineering

    Team Manager, Solutions Engineering

    Box • Redwood City, CA, US
    Full-time
    Team Manager, Solutions Engineering.Box (NYSE : BOX) is the leader in Intelligent Content Management.Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, sec...Show more
    Last updated: 6 days ago • Promoted
    Donor Operations Team Lead

    Donor Operations Team Lead

    DONOR NETWORK WEST • San Francisco, CA, US
    Full-time
    At Donor Network West, we're looking for people who embody our core values : passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    Tempur Sealy • Burlingame, CA, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader

    Shift Leader

    sweetgreen • Atherton, CA, US
    Full-time +1
    A Healthier Future Starts With You!.Every great team is led by a great leader.As a Shift Leader, youll support daily restaurant operations and bring our mission to life, building healthier communit...Show more
    Last updated: 1 day ago • Promoted
    Produce Associate Team Leader (Assistant Department Manager)

    Produce Associate Team Leader (Assistant Department Manager)

    Whole Foods Market IP. L.P. • San Francisco, CA, United States
    Full-time
    Assists the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned.Leads and d...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Team Lead

    Assistant Team Lead

    Third Way Health • Oakland, CA, US
    Full-time
    Third Way Health helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and mana...Show more
    Last updated: 21 days ago • Promoted
    Shift Lead

    Shift Lead

    Walgreens • Menlo Park, CA, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 30+ days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Berkeley, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 25 days ago • Promoted
    Community Leasing Associate

    Community Leasing Associate

    Fairfield Residential • Tiburon, CA, United States
    Full-time
    At Fairfield, we are proud to be a leader in the multifamily housing industry.We are passionate about creating exceptional apartment living. Among the most experienced multifamily companies, Fairfie...Show more
    Last updated: 30+ days ago • Promoted
    Read allabout it

    Read allabout it

    Staples • Menlo Park, CA, US
    Part-time
    Sales Associates provide exceptional customer service with our customers' needs in mind.You'll help customers find products, provide solutions, and handle returns or online pickups.You'll also be c...Show more
    Last updated: 30+ days ago • Promoted
    Client Relations - Team Lead

    Client Relations - Team Lead

    Class Consulting Group • San Francisco, CA, United States
    Full-time
    The Class Consulting Group is a boutique management consulting firm headquartered in SFO-Bay Area that provides consulting services to senior management and Board of Directors of nonprofit / philanth...Show more
    Last updated: 30+ days ago • Promoted
    Aerie - Associate Selling Team Leader (Associate Manager)

    Aerie - Associate Selling Team Leader (Associate Manager)

    American Eagle Outfitters • San Mateo, CA, US
    Full-time
    Focus on the core content of the job post, removing any extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and consistent, using only the specified HTML tags.R...Show more
    Last updated: 30+ days ago • Promoted
    Sales Team Leader

    Sales Team Leader

    Whizz • San Francisco, CA, US
    Full-time
    Whizz is transforming delivery services by being a reliable and affordable provider of electric bicycle solutions.Our vision is to provide the most affordable transportation in history.Our principl...Show more
    Last updated: 30+ days ago • Promoted