Lead Product Manager, Risk & Compliance (Customer Onboarding)

Lead Product Manager, Risk & Compliance (Customer Onboarding)

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we don't stop there : we're creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosityand we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from youyou might be just what we're looking for, whether in this role or another.

Let's give businesses more time for what matters.

Make Your Mark on the Most Critical Part of the Customer Journey

The Risk & Compliance team is the backbone of BILL's trusted payment ecosystem. We're looking for a Lead Product Manager to own the most crucial first impression our customers have : the onboarding experience. This is not a generalist risk role; our focus will be on building and optimizing the product capabilities that allow us to safely, quickly, and seamlessly welcome new customers to our platform. You will be the strategic owner of the risk and compliance aspects of our onboarding flows. Your mission is to strike the perfect balance between a frictionless user experience and the robust controls necessary to protect our customers and our business in a complex regulatory landscape. If you are passionate about solving the complex puzzles of identity, verification, and risk assessment at the point of entry, this is the role for you.

What You'll Do :

• Own the Onboarding Risk Strategy : Define and drive the product vision, strategy, and roadmap for all risk and compliance controls within the customer onboarding journey, from initial sign-up to full platform access.
• Build a Seamless & Secure Experience : Lead cross-functional pods of engineers, designers, and data scientists to launch and iterate on features for identity verification (IDV), Know Your Customer (KYC), Know Your Business (KYB), and initial fraud screening.
• Balance Speed and Safety : Obsess over metrics related to customer drop-off, time-to-onboard, and risk-decision accuracy. Use data-driven insights to remove friction for good customers while strengthening defenses against bad actors.
• Partner Across the Business : Collaborate closely with our Operations, Legal, and Go-to-Market teams to ensure your product solutions are not only compliant but also operationally efficient and supportive of business growth.
• Stay Ahead of the Curve : Deeply understand the evolving landscape of fintech regulation, fraud tactics, and identity solutions to proactively address emerging risks and build for the future.
• Communicate with Impact : Clearly articulate your roadmap, product decisions, and performance results to stakeholders and executive leadership.

We'd Love to Chat if You Have :

The estimated salary range for this role is $167,300 - $200,700 USD for our San Jose based role.

What's in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL :

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.

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