Senior Customer Success Manager Boston

Senior Customer Success Manager

Leapwork is the leading global AI-powered visual test automation platform. We empower the world's largest enterprises to adopt, maintain, and scale automation in less than 30 days. Unlike traditional test automation, Leapwork is as easy and intuitive to use as assembling Lego blocks, even for the most complex test automation cases. This is why we are used by hundreds of global enterprises across all industries, from banks and insurance companies to life sciences, government, and aerospace.

We're looking for a Senior Customer Success Manager who thrives at the intersection of technology, strategy, and relationships. In this role, you'll own and grow some of our most valuable customer accounts, partnering closely with executive stakeholders to drive adoption, deliver measurable outcomes, and ensure long-term success.

What You'll Do

As a Senior CSM, you'll be the strategic advisor and customer advocate from onboarding through renewal.

• Orchestrate the onboarding process by aligning customer stakeholders, internal teams, and timelines
• Collaborate with our Professional Services, Product and CX teams to ensure smooth platform setup and training delivery
• Define success metrics and automation objectives collaboratively
• Serve as the strategic point of contact during onboarding, ensuring business alignment and early wins

Drive Adoption & Value

Manage Renewals & Growth

Advocate & Collaborate

You Are...

What You Bring

We are on an exciting journey of global growth and this is your chance to get onboard.

By joining our team, you'll become part of a fast-paced international environment where you can grow, challenge yourself, and do what inspires you. We work hard, but have fun while doing it and we believe that collaboration, social activities and celebration are keys to success.

Our Leapwork Principles