Server

WHO WILL LOVE THIS POSITION?

· A hardworking and self-motivated individual who enjoys a fast paced work environment

· An individual who can rise to the daily challenges of providing exceptional customer service

POSITION PROFILE:

A Server for IHOP not only delivers food and beverages to the guests, a Server ensures the quality of the food and the overall guest experience are both excellent.

ESSENTIAL FUNCTIONS:

· Requires a flexible schedule for day and night

· Consistently be able to assess, anticipate and meet guests needs and respond quickly without losing focus or projecting a mood that detracts from guests dining experience

· Communicate in a professional manner with guests, coworkers and management

· Must be able to adapt to different personalities of guests and coworkers without losing focus

· Must have the ability to comprehensively understand the menu’s food and beverage items and communicate to guests effectively and accurately

· Must recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedure

· Perform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as Micros System and hot beverage makers

· Must ensure a clean and organized workspace per side work guidelines issued by management.

· Follow uniform guideline

· Ability to understand and execute management s instructions, read written company memorandums, and communicates when he or she needs more direction

· Other duties as assigned

REQUIREMENTS:

Skills/Knowledge Required:

· Provide legible communication and directions

· Compute basic arithmetic

Ability to:

· Perform job duties with attention to detail, speed and accuracy

· Prioritize, organize, and follow up

· Be a clear thinker, remaining calm and resolving problems using good judgment

· Follow directions thoroughly

· Understand guest s service needs

· Work cohesively with co-workers as part of a team

· Work with minimal supervision

· Maintain confidentiality of guest information and pertinent hotel data

Qualification Standards:

· Education: High school certificate or equivalent

· Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)