Job Description
Job Description
This role is 100% on-site in Sun Prairie, WI. Remote work unavailable.
BENEFITS
Health : 50% of the premium is covered by Cardinal
Dental : 50% of the premium is covered by CardinalLife insurance : $10,000 is covered by Cardinal401K with a 4% Company MatchUniform allowancePaid Continuing EducationPaid Holidays and PTOPhone reimbursement OR company-provided phoneOUR CORE VALUES
Teamwork : Support the growth & development of team members to achieve personal & professional successForward Thinking : Continuously educating ourselves to exceed the industry standardCustomer First : Going the extra mile to exceed expectationsDo What's Right : Uphold the highest standards of honesty & integrityCommitted to Excellence : Focused on results & value high performanceRESPONSIBILITIES
Meet daily revenue and sold-hour goals prioritizing the most urgent and profitable callsRelay accurate information to technicians, ensuring proficient, quality customer experiencesManage the whereabouts and needs of every technician in the fieldRecord the results of each service call and create report summaries for senior managementBe professional and establish customer rapport, encouraging repeat business while promoting the brandUpdate customers throughout the day on the technician's progressQualifications
1+ years of experience as a Dispatcher in a high call volume setting required1+ years of customer service experience requiredExperience with ServiceTitan preferredExperience with Probook AI is a plusCardinal Heating & Air Conditioning is looking for YOU ! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at www.cardinalhvac.com
Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.