CLOSET SALES EXECUTIVE - TAMARAC

Job Description

Job Description

What This Role Is…

As a Closet Sales Executive, the primary function of this position is to engage showroom guests and convert

traffic into Closet System design appointments. The Closet Sales Executive is also responsible for delivering an exceptional customer experience, maintaining showroom standards, and supporting the Closet Systems sales

pipeline through proactive follow-up and administrative excellence. Your contributions will ensure the success of the Sales – CITY Services department at CITY Furniture.

Position Title : Closet Sales Executive

Reports To : Director of Services or Closet Systems Sales Manager

Location : Showroom – Tamarac

Department / Sub-Department : Retail Operations / CITY Services

Compensation : $21 an hour PLUS performance bonuses

What You’ll Do

As a Closet Sales Executive, your primary responsibilities will be :

• Customer Engagement, Design & Showroom Sales (35%) - Proactively greet Guests, introduce CITY’s

custom Closet Systems, and deliver engaging walkthroughs following the Good–Better–Best structure.

Design custom closets and provide on-the-spot free estimates for Customers using showroom displays

and digital design tools.

appointments by guiding them through booking processes (QR code, iPad, or manual entry). Capture and

update all customer details in Monday.com for follow-up.

nurture leads, maintain contact with potential Customers, and convert interest into scheduled design

consultations.

standards, refresh displays, charge iPads, update QR codes, and ensure product materials are organized

and accurate. Record all interactions and follow-ups in Monday.com, confirm upcoming appointments,

and assist with data tracking, reports, and communication logs.

Additional duties and responsibilities as a Closet Sales Executive :

finishes, accessories, and hardware. Review vendor catalogs, attend training sessions, and continually

develop product knowledge to ensure confidence and accuracy in design presentations.

Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business

conditions may trigger changes to job responsibilities (i.e., COVID-19).

What We’re Looking For…

o Exceptional communication and customer service skills

o Professional presentation and product demonstration abilities

o Strong follow-up and organizational skills

o Knowledge of luxury or custom home products preferred

o Ability to manage multiple leads and tasks simultaneously

What’s Required…

o High school diploma or equivalent required; Associate or Bachelor’s degree preferred

o 2+ years of sales experience in retail, design, or home improvement environments preferred.

o Full-time showroom-based position (including weekends and holidays)

o Typical schedule : 40 hours per week, 10 : 00 AM – 7 : 00 PM (may vary).

o Standing and walking for extended periods

o Occasional bending or lifting up to 20 lbs.

o Requires use of company-provided iPad and POS systems.

o Proficiency in Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)

o Proficiency in Google Suite (i.e. Docs, Sheets, Slides, etc.)

o Experience with CRM tools (e.g., Monday.com) and digital scheduling systems.

o None Required