Business Analyst

5+ years of project delivery experience in a systems or business analyst role

3+ years working on agile teams delivering value in digital products (Agile / Scrum experience preferred)

Exerience with systems development methodologies and formal documentation processesProven track record of delivering in a fastpaced, evolving environment

Experience with project management in a technology / software development organization

Experience crafting webbased transactional applications in Agile / Scrum methodology, including requirements, user stories, and project tracking using JIRA

Knowledge of the financial services industry and contact center / telephony space is a plus

Experience with APIs is a plus

Experience with contact center integration projects

Familiarity with Genesys or similar telephony platforms

Exceptional communication skills as a writer, presenter, and facilitator, both written and verbal

Strong collaboration and consensusbuilding abilities

Resultsoriented mindset with the ability to operate effectively at both strategic and tactical levels

Proactive team player who understands how systems applications can solve business problems and meet objectives

Broad applicationtechnology knowledge e.g., SQL, use case writing, business process and system workflow documentation and recognized expertise in two or more areas

Highly developed organizational skills, including the ability to prioritize tasks and meet deadlines

Entrepreneurial thinker, comfortable embracing, proposing, and leading change

Experience solving complex business problems and translating them into simple software solutionsComfortable woking in a highly matrixed environment involving multiple partners and technical groups

Mandatory Skills

Systems Analyst