Food & Beverage Manager

Food & Beverage Manager

Reports To : Director of Food & Beverage

Our Why

As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome.

Our Core Values

Inspire Wonder : Innovation and Creativity | Surprise and Delight

Foster Hospitality : Inclusive Culture | Home Away from Home

Pursue Excellence : Exceptional Experiences | Attention to Detail | Focus on Quality

Demonstrate Intentionality : Empathetic Engagement | Anticipatory Service | Sense of Ownership

Cultivate Community : Team Collaboration | Community Engagement | Take Time to Celebrate

Position Summary

The Food & Beverage manager is responsible for managing the daily operations of the food and beverage operation, including guest service, finance, inventory, safety, and human resources tasks. The Food & Beverage manager needs to possess the ability to move in between any of our concepts, which include The Coffee Bar, The Roof, and all catering, banquet, and special event venues at The Durham Hotel.

The Food & Beverage manager will work closely with the Director of Food & Beverage, and all managers within the hotel, to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality.

To be successful you should exhibit experience in food and beverage service experience, operational applications, and employee training techniques. You will be a passionate leader with the ability to inspire, motivate, and support your team in order to exceed your professional goals. You will have high standards when it comes to guest experience, understand brand standards and you will take ownership and pride in your work.

Duties and Responsibilities

Service Standards

Responsible for daily operations for scheduled business unit (the Coffee Bar, Roof, and Events / Catering), ensuring the quality and standards set forth by the Director of Food & Beverage

Attend weekly BEO and manager meetings to receive weekly service focus points, discuss details of upcoming events and programming, and communicate any operational needs or service bottlenecks

Work a variety of scheduled floor shifts throughout the week to fill in staffing gaps, support the team, and lead by example, using any down time to find efficiencies, generate ideas for programming, events, and menus, and find areas of improvement for staff training

Monitor that food quality is consistent, appealing, and prepared to guest specifications

Be the expert on whatever floor you are managing understand the POS, steps of service, and menus inside and out

Guest Experience

Interact with guests to obtain feedback on quality of service and food in outlets

Resolve guest complaints and coordinate with Director of F&B to resolve issues

Utilize guest reviews to inform training focal points

Ensure consistency on each shift for guest perception notice the small details (are we set up in time, is the team off their phones, do we have clean menus, are the tables wiped, is our host present etc)

Financial Performance

Reconcile daily audit materials. (i.e., timesheet authorizations, perpetual inventories, void transaction reports, cash drops, and guest ledger entries)

Oversee necessary ordering and inventorying for your primary business unit

Prepare and control payroll for your primary business unit each pay period

Review employee schedules and punch clocks to eliminate unnecessary labor overages and to ensure that guest service, operational needs, and financial objectives are met

Collaborate with the Director of F&B and other managers, to brainstorm programming and events

Prepare monthly commentary to influence yearly budget

Health and Safety Standards

Enforce all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department

Coordinate cleaning program for your primary business unit and making recommendation for improvements

Enforce Early Bird Night Owl / The Durham human resources policies in all aspects of employee and guest relationships

Team Hiring, Retention, and Mentorship

Stay up to date with Hotel websites, newsletters, meetings, and emails to ensure that you and your teams are advised of actions, programs and initiatives happening within the Durham Hotel

Interview, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with The Durham's core values

Help team members establish KPIs and review goals annually

Maintain high level of day-to-day communication and interaction with team members, guests, vendors, and contractors, always in a mature and professional manner

Advocate and maintain a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed

Requirements

Qualifications

Minimum of 1 year restaurant / bar management

Strong leadership skills and the ability to train, coach, develop and motivate others

Possess or have ability to obtain Food Handlers and Tips Certification within six months of commencement of employment

Attention to detail

Highest level of integrity and a hands-on management style

Experience with Toast point of sales system preferred

Exceptional organizational and operational skills, and detail-oriented with proven time management skills

Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management, including writing, speaking, and public speaking

• Ability to work a flexible schedule to include AM / PM shifts, weekends, and holidays

Education

High School Diploma / GED required

Higher education degree in hospitality management or related field or equivalent work experience preferred

Physical Abilities

Compensation

Starting salary at $55k, commensurate with experience. In addition, we offer a comprehensive benefit offering including paid time off, holiday pay, company sponsored health insurance including vision, dental, and wellness rewards program.