Service Desk Agent

Job Description

Description

SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT agent is the first line of contact with the DOT customer base.

As such the agent is responsible for :

• The creation of Interactions and Incidents.
• Provide basic technical and process assistance over the Phone and via Email.
• Provide friendly, courteous support of all DOT employees and contractors.
• Take part in the development and maintenance of a positive working relationship with all internal departments / organizations / employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.
• As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well.

Shifts are M-F 7am-7pm EST Located at the Washington DC customer Site.

Responsibilities :

Qualifications

Required :

Target salary range : Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.