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Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team MemberTomica Hodge - State Farm Agent • Charter Township of Clinton, MI, US
Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Tomica Hodge - State Farm Agent • Charter Township of Clinton, MI, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Hourly Plus Commission
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

MUST BE LICENSED IN MICHIGAN WITH STATE FARM EXPERIENCE

About our Agency

Before becoming a State Farm Agent, Tomica spent three years as an agency manager alongside a State Farm Agent. This experience provided her with a unique opportunity for personal growth while allowing her to help others and mentor her peers. Witnessing firsthand the positive financial impact State Farm has on customers and families, Tomica is now dedicated to empowering individuals and families to proactively protect themselves against the unexpected.

Now in her fifth year as a successful State Farm Agent, Tomica leads a team of four, delivering high-quality service and engaging in meaningful, needs-based conversations with our customers. We take pride in our deep community involvement, proudly sponsoring The Winners Circle Church and Chippewa Valley High Athletics, while also actively contributing to various local initiatives.

If youre looking to join a purpose-driven agency that values community impact and team collaboration, we would love to welcome you to our team!

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

  • Answer Customer Inquiries : Respond to customer questions and provide policy information.
  • Assist with Policy Changes : Help clients make updates and changes to their insurance policies.
  • Process Insurance Claims : Handle claims processing and follow up with clients on status.
  • Maintain Accurate Records : Keep detailed records of customer interactions and transactions.

    • QUALIFICATIONS :

  • Self-Sufficient : Demonstrates the ability to work independently, take initiative, and solve problems without constant supervision.
  • Organizational Skills : Maintains structured processes and systems to manage workload, track progress, and ensure accuracy in all tasks.
  • Time Management : Effectively prioritizes tasks, meets deadlines, and manages time efficiently to maximize productivity.
  • Communication Skills : Communicates clearly and effectively, both verbally and written, to foster strong customer relationships.
  • Drive : Exhibits a strong motivation to achieve goals, continuously seeks improvement, and demonstrates a proactive approach to challenges.
  • Coachable : Open to feedback and new ideas, eager to learn and grow, and willing to adapt to improve performance.
  • Licensed in MICHIGAN with State Farm Experience
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    Representative State • Charter Township of Clinton, MI, US

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